***Experience with Athena & CPS preferred.***
Summary
Under the general and direct supervision of the Corporate Manager, provides clerical, billing and reception for the clinic. Perform other diverse duties as requested or required.
Essential Functions
Must display a comprehensive proficiency of company computer systems and software including, but not limited to, the following:
Computer Systems: Athenahealth EMR, SolutionReach Patient Texting, Biscom Faxing Solution, Satellite Med Webmail and company websites, Microsoft Office products, and Wasptime PC Punch Timeclock, Spark instant messaging.
Phones: Proper use of PBX phone system (answering phones in a courteous manner, quickly identify caller needs, route calls appropriately, create complete patient cases in Athenahealth EMR, route calls and patient needs appropriately). Reply to all patient needs and messages in a timely manner. Have a working knowledge of sending patient records correctly and securely and daily use of company email.
Communication: Communicate with all staff, patients, and other healthcare providers using phones, Athena messaging and faxing, and company email utilizing each method when appropriate. Follow up and seek resolution to complaints and problems per policy and report them to the Office Manager. Report all incidents as per policy. Communicate with all staff, patients, financial institutions, insurance companies, and other companies in a professional and intelligent manner.
Billing and Accounting: Collect and post appropriate payments. Reconcile all payments from the front office the following business day. Compile daily bank deposits. Reconcile all financial reports weekly. Make appropriate patient refunds. Collect monthly data as requested and compile reports. Work patient collections and payment plans. Assist in setting up payment plans. Daily reconcile front office money bags. Monitor patient statement and company statement mailings. Work with front office supervisor to educate front office staff in critical billing and accounting procedures.
Insurance: Overseeing of insurance filing procedure. Compile monthly reports for billing and for collections. Daily work insurance reports as necessary. File appeals as necessary. Work with front office to educate staff in critical insurance procedures.
Financial: Proper handling of money and payments. Able to use computer programs to assist in daily balances. Must be capable of reconciling and balance daily transactions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Primary Duties
Competencies
- Flexibility
- Communication Proficiency
- Collaboration Skills
- Customer/Client Focus
- Technical Capacity
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
This is largely a sedentary role, requiring the employee to wear a headset and take phone calls and multi-task for several hours at a time throughout the day.
Position Type and Expected Hours of Work
This position offers both part-time and full-time positions.
Travel
No travel is expected for this position.
Preferred Education and Experience
Education
· Minimum of a high school education or equivalent is required.
· CPR and AED certification is recommended.
· A bachelor’s degree in Business Administration, Accounting, Finance, or related field is preferred but not required
Experience
Prior experience in medical billing, financial transactions, or accounting is required; a minimum of 3 years requested. Pay is based upon experience level
Additional Eligibility Qualifications
None required for this position.
Work Authorization/Security Clearance (if applicable)
Must be authorized to work in the United States.
Other requested traits/skills
Must display computer proficiency in all systems, Exemplary Customer Service Skills, Practical Problem Solving Skills, Organization Skills, Communication Skills, Ability to work under stress and with frequent interruptions, Ability to multi- task.
Must be courteous, patient, respectful, tactful, friendly, detailed, motivated, persistent, highly focused, meticulous, thorough, assertive, critical thinker, resourceful, positive, dependable, team player.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- Have you used the EMR – Athena?
- Have you used the EMR – CPS?
- How many years of experience do you have with medical billing/coding?
Work Location:
- One location
Work Remotely:
Source: Indeed.com
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