About Change Healthcare
Change Healthcare is a premier provider to the U.S. pharmacy industry of a secure, reliable and performance oriented network for e-commerce applications. Change Healthcare provides a number of productivity enhancing services including fast, secure switching of third party claims, eligibility services, value proven pre- and post- editing, claims reconciliation, resubmission services, electronic prescribing solutions, Medicare/Medicaid DME billing, Medicare Flu billing, Medicare denial management services, and Medicare/Medicaid eligibility verification.
Position Summary
The main duty of a CSR is to take inbound customer calls and subsequently resolve any issues and/or questions the customer might have. This should be done in a manner consistent with departmental policies and procedures. Additional responsibilities may include data entry and/or various side projects assigned by the Team Leader or management.
Key Responsibilities
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Answer incoming calls in a manner consistent with department protocol.
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Be available for support calls at the expected times unless previously arranged with management.
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Provide assistance to Change Healthcare customers while maintaining a courteous manner and helpful attitude.
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Provide the most current and correct information to customers.
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Organize personal resources for easy access and future reference.
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Complete any assigned tasks in a thorough and detail-oriented manner.
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Escalate customer-level issues in a manner consistent with department protocol.
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Additional responsibilities may be assigned.
Experience and Skill Requirements
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Strong Organizational Skills
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Experience with Pharmacy or Pharmacy Tech background strongly preferred
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Strong oral and written communication skills
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Proficient with the Microsoft Office Suite
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Ability to function independently as well as in a group
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Ability to navigate through multiple computer applications simultaneously
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Ability to comprehend complex concepts
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Ability to communicate empathy and understanding through both tone and manner
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Ability to adhere to a schedule
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Bilingual (Spanish) language abilities are a plus/not required
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Open to working a weekend day
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Pharmacy Benefits Manager/Management Services Experience being a big plus
Education:
Physical Demands and Working Conditions
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This position involves sitting at a computer terminal for long periods.
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The noise level in the work environment is usually moderate.
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This position involves interoffice communication via print, email, and telephone.
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.
If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to [email protected] with “Applicant requesting reasonable accommodation” as the subject. Resumes or CVs submitted to this email box will not be accepted.
Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.
California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.
Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.
Source: Indeed.com
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