The purpose of this position is to coordinate patient admission to the ED or inpatient units and provide patient family support services to ensure that each customer encounter is positive, professional and efficient while also fulfilling all revenue cycle related requirements for optimal reimbursement. Duties may include: patient check in, medical record creation, collecting and updating patient demographic and financial information, obtaining consent for care, collecting co-pays, answering incoming phone calls, coordinating interpreter services, ordering medical records and checking in or scheduling ambulatory appointments. Staff in this role also perform administrative duties for Emergency Department or Inpatient care units to support and facilitate high quality, efficient patient care by the allied clinical team, (physicians, fellows, residents, ARNP’s, nurses, behavior health professionals, social workers, MIC’s, etc. )
Required Education/Experience: – High School Diploma or equivalent. – Minimum of two (2) years paid experience in a high volume customer service position. – Paid or volunteer experience working in a multicultural setting. Preferred: – Demonstrated experience in process improvement. – Paid or volunteer customer service experience in a healthcare environment. – Experience working with children. – Bachelor’s degree. – Bi-lingual proficiency. – Experience using medical terminology.
Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.
Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.
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