General Manager in Training – Friendly’s | Friendlys Restaurants Co., LLC – Westfield, MA

Restaurant General Manager in Training

Do you want to be part of a team whose mission is to Create Great Memories by bringing Family and Friends together? Year after year, we strive to be the best Friendly’s we can be, because we owe it to our guests, consumers and to our team. We are friendly people! Our team is filled with great people who are optimistic, fun and always act with integrity. Be one of those Friendly people who are making a difference in the business and the communities we serve on a daily basis.

The General Manager in Training is Responsible and Accountable for:

  • Managing daily restaurant operations with a focus on flawless execution, increasing profit and enhancing the guest experience.
  • Responsible for team members performance and development. Provides coaching and corrections. Assigns breaks and assures all Federal and State Labor Laws are enforced.
  • Attracting and retaining team members and management through engagement, training, coaching, development, proper staffing, and adherence to standards.
  • Ensuring proper execution of all Friendly’s food handling procedures and recipes, in Compliance with all Daily Operating Procedures.
  • Revenue Control- review weekly and monthly P&L and action planning.
  • Utilizing local store marketing opportunities to drive sales.
  • Manage guest service by greeting assisting guests and addressing issues and concerned whenever needed and according to company policy.
  • Open & Closes restaurant, assigns and follows up on opening and closing Daily Operating procedures and housekeeping job to ensure cleanliness standards are maintained.
  • Ensures all safety, security and sanitation policies are consistently executed.

Our Business:

We are poised for growth and we know that the best is yet to come for us. As an Employer of Choice, we offer a wealth of opportunities for career growth within a high-performing and rewarding environment.

We are proud to be an equal opportunity employer and welcome applications from all qualified candidates

Our Benefits

The health and well-being of our Restaurant Managers and Team Members is a high priority at Friendly’s. We offer competitive compensation and benefits and we believe these are key components of our Restaurant Managers’ total rewards and employment experience.

  • Free Ice Cream- half gallon to enjoy with your family weekly!
  • Free Meals
  • Discount Program
  • Flexible Schedule (Days, Nights & Weekends)
  • Medical, Dental & Life Insurance
  • Disability Programs- short term and long term
  • Employee Assistance Programs
  • 401K Retirement Plan
  • Bonus Eligibility


  • Experience: minimum of three (3) years of restaurant management experience. Must have a proven track record of achieving results and building successful teams.
  • Education: High school graduate or equivalent
  • Ability to partner and build relationships while demonstrating leadership and integrity and promoting team success.
  • Must be capable of performing all functions and meeting all qualifications standards for all hourly positions.
  • Knowledge of P.O.S. system and the back office systems to fulfill management functions.
  • Must be able to walk and stand during an entire shift.
  • Frequent bending and squatting required.
  • Must be able to read and write English
  • Must be able to hear well amongst loud background noise.
  • Must be able to read, write and communicate in English.
  • Must have basic Math skills.
  • Must be able to hear well amongst loud background noise.
  • Must be able to perform all job functions safely.
  • Must meet the company performance standards for the job.
  • Must complete a full background check.

Brand: Friendly’s

Address: 21 Southampton Road Westfield, MA – 01085

Property Description: Westfield-Southampton Rd

Property Number: 21046

Click Here To Apply

%d bloggers like this: