DCS CASE MANAGER 1* – 07212021 – 20158 – State of Tennessee – Nashville, TN

Updating and Using Relevant Knowledge:

  • Learns and adheres to departmental policy.
  • Learns to complete all training hours as required by the Department.


Making Decisions and Solving Problems:

  • Learns to determine if abuse or neglect has occurred, who the abuser is, the level of risk or harm to the child, and the need for a safety plan.
  • Learns to make recommendations for reunification or termination of parental rights.
  • Learns to monitor adoptive and foster families to check the compatibility of the child with the family.
  • Learns to actively listen to concerns to make appropriate referrals.
  • Learns to coordinate and observe visitations for children in and out-of-home placements to ensure meaningful visitations.


Communicating with Persons Outside Organization:

  • Learns to prepare to participate and testify in court proceedings.
  • Learns to recruit adoptive/foster parents.


Getting Information:

  • Learns to conduct intake interviews with individuals reporting suspected child abuse or neglect.
  • Learns to conduct interviews with child’s family and collateral contacts (e.g. principals, neighbors, doctors, etc.).
  • Learns to gather demographic information on the child and family (e.g. Genogram, Ecomap, Lexus Nexus, etc.).
  • Learns to gather complete and accurate information (e.g. child’s school records, psychological evaluation report or medical examination results.).
  • Learns to locate and identify natural, formal, and informal supports.


Evaluating Information to Determine Compliance with Standards:

  • Learns to recognize and acknowledge the rights of families.


Documenting/Recording Information:

  • Learns to document accurate information from an interview.
  • Learns to prepare reports for court.


Analyzing Data or Information:

  • Learns to conduct ongoing assessments of all incoming information.
  • Learns to complete required assessments in a timely manner (e.g. Family Functional, CANS, YLS, FAST, etc.).


Scheduling Work and Activities:

  • Works flexible hours including weekends, holidays, and after hours.
  • Learns to regularly conduct home visits to assess the safety of homes.
  • Learns to conduct multiple and on-going face-to-face visits with children, resources families, providers, kinship home and other relevant entities.
  • Learns to schedule appointments as necessary and needed.


Establishing and Maintaining Interpersonal Relationships:

  • Learns to communicate effectively what the issues are to build solutions.
  • Learns to engage with children and families to build a trustful relationship.
  • Learns to encourage clients to be self-sufficient to overcome barriers and achieve permanency.
  • Learns to regularly conduct home visits to assess the safety of homes.
  • Learns to conduct multiple and on-going face-to-face visits with children, resource families, providers kinship homes and other relevant entities.
  • Learns to arrive on time and prepared for meetings.
  • Learns to respond timely, appropriately and respectfully with families, providers, and co-workers.
  • Learns to respond timely to fill-up with action steps.


Assisting and Caring for Others:

  • Learns to transport children to various appointments, safely and securely.
  • Learns to assist child in preparing for placement (e.g. adoption, reunification, permanent guardianship, etc.).


Resolving Conflicts and Negotiation with Others:

  • Learns to address inappropriate behaviors and/or actions with clients, service providers, resource parents, etc.


Developing and Building Teams:

  • Learns to convene and identify members for a Child and Family Team Meetings that will work collaboratively with the Case Manager to develop action steps and goals to be accomplished by the child and family.
  • Learns to participate as an active member of a team; support and rely on team members for additional knowledge and help when needed.


Interacting with Computers:

  • Learns to operate computer programs (e.g. Microsoft Excel, Microsoft Word, Microsoft Outlook, departmental systems for entering child welfare information (TFACTS), etc.).


Interpreting the Meaning of Information for Others:

  • Learns to review and explain relevant documents to clients.


Operating Vehicles, Mechanized Devices, or Equipment:

  • Learns to operate office machinery.
  • Learns how to scan documents, operate a camera.


Performing for or Working Directly with the Public:

  • Learns to make referrals for service providers.
  • Learns to work collaboratively with law enforcement officials and multi-disciplinary teams.
  • Learns to train adoptive/foster parents and community.
  • Learns to work with service providers to receive information.


Performing General Physical Activities:

  • Learns to administer drug screens analysis.


Performing Administrative Activities:

  • Learns to maintain and update case files.
  • Learns to obtain appropriate signatures on required documents.
  • Learns to answer and return all correspondence in a timely manner.

Source: Indeed.com
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