Field Service Technician
Company Provided Van
Annual Company Bonus (Up to 5%)
Full Time Hours: Minimum of 5 days/week between 7:00 a.m. – 6:00 p.m local time; Weekend shifts provided per business needs; Exact shifts provided after Training
Job Location: Market City and Market State
Overview
This is the perfect role for any service repair expert ready to grow their repair skills with provided training and support! Here at Asurion®, helping people is what we do best. For more than 20 years, we’ve partnered with companies like Amazon®, GE®, and Samsung® to protect, repair, and replace devices and appliances for millions of people around the world. Now, we’re offering a new way to help—and that’s where we need you. Our Field Service Technicians are the face of Asurion and heroes to our customers with broken TVs and appliances . As we expand our Asurion Appliance+ program, we’re looking for talented repair technicians to join our team to help provide hassle-free support. Whether you’re just starting out or have years of experience, we have openings—and a lot to offer, from competitive pay and healthcare benefits to tuition reimbursement and ongoing training.
Our Field Service Repair Technicians travel in a fully equipped Mobile Repair Unit (Van) and provide on-site diagnosis and repair. Our Technicians upsell our customers on additional Asurion products to allow our customers to stay connected with our products and services.
What You Will Do
- Travel to meet with customers in their homes or places of business
- Connect with customers to diagnose the nature of their problems, explain needed repairs, and provide estimates
- Meet or exceed key performance indicator metrics for performance and sales goals
- Repair TVs and other major appliances and meet or exceed Asurion quality standards
- Disassemble equipment and repair defective components using hand tools
- Learn and apply the details of the Appliance+ and other Connected Home product, how to gain an understanding of the customer’s technology, and how to offer and sell protection/tech support solutions to customers to meet their needs
- Consistently sell Appliance+ and other Connected Home products and Serve, Solve, and Sell on every customer interaction
- Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurion core values
- Maintain truck stock inventory within the prescribed company guidelines and standards
- Complete all required technician training and proactively seek to remain a knowledgeable expert in the repair industry
- Complete Training Certification for all applicable lines of business and appliance manufacturers
- Comfortable using personal vehicle to travel to and from the Forward Stocking Location (up to 60 miles each way) and using company vehicle to travel to several customers’ locations throughout a designated region
- Drive company vehicle safely and responsibly to and from customer locations in a variety of situations including heavy traffic and inclement weather
- Utilize Company provided handheld device to update work order status in a timely manner
- Accurately track working hours, including lunch breaks
- Consistently deliver a superior customer experience
- Duties, responsibilities, and activities may change at any time with or without notice.
If you’re a good fit for the job, you’ll be able to:
- Willing to train and receive proper certifications to effectively troubleshoot and repair technology
- Offer customers a value-added experience with premier customer service through relationship and rapport building
- Quickly identify and resolve technical issues
- Upsell to customers
- Demonstrate empathy and assurance for the customer throughout the in-person session
- Utilize tools and resources to solve technical problems in a fast-paced environment.
- Ability to proactively adapt communication to the customers’ technical skill level
Qualifications
- 1+ years of experience in automotive, home or appliance repair
- High school diploma required
- Must have a valid driver’s license and satisfactory driving record with at least 1 year of driving experience
- Able to drive your own vehicle to and from the Forward Stocking Location up to 60 miles
- Able to sit or stand for long periods of time (up to 2 hours)
- Able to interact with a customer’s technology throughout their home
- Able to interact face-to-face with Customers in their homes for extended periods of time
- Able to lift a minimum of 30 pounds
- Comfortable with exposure to dogs, cats and other pets that may be present in the customers’ homes
We Take Care of You
- Career Growth –Formal training programs for those looking to add to their industry knowledge (including getting EPA certification)
- Earn up to 20-25% on top of hourly rate for sales of Appliance+ and other Connected Home products
- Competitive and incentive-based pay (Up to 5% Annual Bonus)
- Advanced training to grow your repair skills specific to appliance repair
- Benefits including health, dental, and vision.
- Retirement Savings Plan (401k with employer match)
- Paid time off and paid holidays
- Tuition reimbursement program
- Techline support for advanced troubleshooting care
Source: Indeed.com
Click Here To Apply
