General Purpose:
Provides a centralized intake and client service function in order to gather pertinent patient/client, clinical and financial information to optimize sales, customer responsiveness and satisfaction, as well as quality care. Uses telemarketing and follow-up techniques to convert inquiries into requests for service.
Essential Functions:
- Will be crossed trained in all office CSR duties
- Assist DHCS in various job functions such as, QA, Employee chart compliance etc
- Works in conjunction with clinical staff to adhere to standards of practice for nursing and applicable law and regulations.
- May have to make home visits if needed.
- Actively participates as part of a high performance work team to drive and manage change to deliver exceptional patient/client service.
- Completes other assignments as requested and assigned.
- May have access to personal health information (“PHI”) necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.
Minimum Education & Experience Requirements:
- Current Practical Nurse (LPN) or Vocational Nurse (LVN) Program license active in state in which he/she practices.
- Three (3) years relevant experience in medical services or clinical environment with knowledge of medical terminology including previous intake experience of at least one year.
Knowledge, Skills & Abilities Required:
- Ability to develop strong working relationships, possess team organization and community resources coordination skills.
- Sound clinical knowledge base.
- Strong customer service skills including proactive identification and resolution of customer issues using sound judgment and decision-making skills within parameters established by Manager.
- Strong prioritization and time management skills. Must be detail oriented.
- Ability to work with minimal supervision and utilize clear, concise and positive communication skills.
Knowledge, Skills & Abilities Required (continued):
- Ability to manage and initiate change to better achieve strategic objectives.
- Demonstrated ability to work under pressure with multiple tasks, changing priorities and short deadlines.
- Computer proficiency to include current company software.
- Applicable federal and state health requirements to provide client services as appropriate.
Working Conditions & Physical Effort:
- Work is normally performed in a typical interior/office work environment.
- Ability to sit in front of CPU for long periods of time.
- Physical activity is sedentary and may require occasional lifting or carrying up to 10 lbs.
LVN Benefits
- Competitive Salary and Benefits
- Generous Paid Time Off
- 401K
- Health Coverage
- Dental Coverage
- Paid Holidays
- $25K AD & D Policy
- $25K Life Insurance Policy
- Direct Deposit
- Vision Coverage
- Locally Owned and Operated
Company Overview
Interim HealthCare is America’s leading provider of home care, hospice and healthcare staffing. We offer one of the most comprehensive selections of career opportunities in the industry ranging from per diem to full-time.
If you’re looking for a stable career opportunity, look no further. We offer the security of working for an established company. Nationally, Interim HealthCare has been providing great jobs to great people for over 50 years and there are more than 300 offices across the country. That kind of stability combined with our commitment to integrity makes us your perfect career partner.
Interim HealthCare is an Equal Opportunity Employer. Each Interim HealthCare location is independently owned and operated. ©2019 Interim HealthCare Inc.
Source: Indeed.com
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