Account Manager, SMB – Braze – San Francisco, CA


Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including HBO, Disney, Guardian, Burger King, Seamless, Delivery Hero, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, tens of billions of messages are sent to a network of over 2 billion active users through Braze.

Need more proof? Braze was named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2019 and the Forbes Cloud 100. The company has also been selected as one of Inc. Magazine’s Best Places to Work (2019 and 2020), and Crain’s Best Places to Work in NYC (2019 and 2020). Our London office has also been Great Place to Work-Certified for 2021 by Great Place to Work UK.


As part of the Braze Account Management Team, you will be the commercial owner of a portfolio of Braze’s growth customers, ensuring they are maximizing value through use of our technology. This is an opportunity to bring your skills as a consultant, business analyst, project manager and sales professional to work with leading brands and expand your knowledge of multi-channel consumer engagement, mobile marketing automation, APIs and analytics.

The ideal candidate will have at least 3 years experience renewing and expanding existing SaaS solutions contracts to clients in a variety of different verticals where typical deal size ranges from $25k – $500k/year. Ideally your product sales experience focuses on selling email, analytics, CRM, marketing automation, and/or content marketing solutions. Prior experience should include collaboration with Customer Success and Marketing/Sales Enablement teams including input into the lead generation process.This is a field sales role that routinely requires travel for onsite customer engagement, resulting in a majority of time spent out of the office meeting with and selling to existing customers.


Own the commercial relationship, empowering Braze utilization and value, resulting in achieving upsell and renewals targets

Acquire and maintain best-in-class product knowledge and industry trends

Proactively analyze customer product usage and identify growth opportunities

Effectively communicate customer feedback to the Braze product team

Cross-department collaboration, including but not limited to Success, Sales, Product, Legal and Marketing

Coordinate resources to drive feature adoption

Work with Account Executives and other Success Partners to seamlessly transition clients from pre-sales, through onboarding and into ongoing Service usage


Drive, intellectual curiosity, and a relentless commitment to excellence

Background in SaaS sales for Mobile and/or Marketing Technology

Proven success navigating organizations and the ability to quickly identify decision makers and the decision making process for Braze’s SMB customer segment

Outstanding verbal, written and stand-up presentation skills

Prior experience with CRM, or other CRM used to manage the sales pipeline

Excellent organizational skills and time management abilities

The capacity to handle multiple competing priorities

Proven ability to quickly get up to speed on new cloud apps and tools

An accomplished networker in your daily life through social media and other mediums

Up-to-date on digital trends, especially in the mobile, web and email space

Intermediate to advanced knowledge of MS Office Suite (Word, Excel, PowerPoint).


Competitive compensation that includes equity

Generous time off policy to balance your work and life, including paid parental leave

Competitive medical, dental, and vision coverage for you and your dependents

Collaborative, transparent, and fun loving office culture

Braze is deeply committed to diversity, equity and inclusion and making our organization a place for all individuals regardless of race, religion, national origin, age, sex and gender identity, sexual orientation, pregnancy status, familial status, disability status, veteran status, genetic information or any other protected class. We are also committed to providing reasonable accommodations to qualified individuals with disabilities. If you are selected to interview, to request an accommodation either as part of the interview process or during your potential employment with Braze, please let your recruiter know and a member of our People Relations team will follow up with you.

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.

Click Here To Apply

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