Account Management Optimization Advisor – Change Healthcare – Wyoming

Account Management Optimization Advisor

The Account Management Advisor role embodies all Change Healthcare core values in serving our entire Account Management organization. This position is responsible for strengthening the Account Management organization and increasing its transparency and collaboration through the Company. This role tasks you with supporting the Account Management by becoming a subject matter expert of the various processes/workflows the teams need to follow. You will also need to review the process as a whole and see where there’s room for improvement, make a business case as to why and how, and then implement the change with buy-in from senior leaders and support from cross-functional teams. These projects are continuous and require work flows, job-aids, training, metric reports, and more for continual enhancement.

What will be my duties and responsibilities in this job?

• Establish a continuous improvement plan for Account Management leveraging best practices, feedback, and internal sources to ensure the Account Management role remains responsive with respect to customer and organizational needs
• Develop subject matter expertise all existing processes and procedures for Account Management throughout the Company and, in collaboration with Account Management leadership and other internal business leaders, update the Account Management documentation, procedures, and shared data repositories to reflect the new guidelines.
• Develop reporting to improve collaboration and communication between Operations, Account Management, and Solution leadership
• In collaboration with Account Management leadership, General Managers, and Product owners, you will create and implement a feedback process to gather and share customer feedback obtained by Account Management with the rest of the organization. Offer strategic insight based on analysis of customer feedback
• Develop and deploy processes, documentation, and shared knowledge to increase access to information for use by the Account Management organization including; revenue matrixes, operational status reporting, and other “metrics that matter”, as defined by the organization. Provide guidance to leadership regarding best practices in regard to analytics and areas for continuous improvement
• Responsible for coordination of activity across legacy organizations and must be able to effectively collaborate and drive results with diverse stakeholders including Finance, Sales Operations, Compensation and business unit leadership in order to accomplish project objectives
• Lead operational and strategic projects and activities internally to improve the experience of the Account Management organization – strengthening corporate processes across Onboarding, Support, Customer Experience, Business Intelligence, Product, IT, Customer Communications, Billing, BU, & Finance
• Completes other projects and assignments as directed by manager

What are the requirements needed for this position?

• Minimum 7 years project management, data analysis and process improvement experience within sales operations and/or account management including experience building sales renewal and attrition programs
• Bachelors Degree – Four year degree in business
• Professional and effective communication skills required – capable of distilling complex ideas and creating clarity for technical and non-technical individuals across the organization.
• Highly organized and capable of driving multiple complex projects to completion simultaneously
• Successful track record of working as a part of dynamic, fast-paced and growing teams that are results oriented and collaborative
• Effective analytical, problem-solving and decision-making skills.
• Proven track record of successful management/service &/or revenue retention activities for complex customers or projects
• Healthcare Industry experience required

What other skills/experience would be helpful to have?

• Revenue Cycle experience preferred
• Certified SalesForce.com administrator with expertise in Excel, Access, Tableau, SharePoint, and data analytics strongly preferred

What are the working conditions and physical requirements of this job?

General office demands

Physical Requirements – Sitting, standing, walking.

Equipment: Frequently, approximately 100% of the time uses a keyboard, mouse, computer and telephone

How much should I expect to travel?

• Occasional travel up to 10% between office locations may be required

Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

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Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

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Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.