dv01’s data analytics platform brings unparalleled transparency into investment performance and risk for lenders and Wall Street investors in structured products. As a data-first company, we wrangle critical loan data and build modern analytical tools that enable strategic decision-making for responsible lending. In a nutshell, we’re helping prevent a repeat of the 2008 global financial crisis by offering the data and tools required to make smarter, data-driven decisions resulting in a safer world for all of us.
More than 400 of the largest financial institutions use dv01 for our coverage of over 75 million loans spanning mortgages, personal loans, auto, buy-now-pay-later programs, small business, and student loans. dv01 continues to expand coverage of new markets, adding loans monthly, and developing new technologies for the structured products universe.
To get a better idea of what a year at dv01 looks like, check out our 2020 Year in Review page here: https://dv01.co/year-in-review/2020/ If that looks like fun to you, get in touch because we’d love to hear from you.
You Will :
Be the technical liaison between the Sales / Account Management, Engineering, and Integration teams, as well as the first line of engineering support for all client issues.
Escalate customer issues to ensure an excellent client experience and collaborate internally to develop operational processes, monitoring, and analytics to work toward a continuously-improving support function.
Collaborate closely with engineering teams to triage issues, develop short-term fixes, and architect long-term solutions.
Gain a deep understanding of customer’s needs, the product, and the engineering challenges associated with them.
Report into the Head of Account Management & Support.
You Have:
2 – 3 years’ experience in a client-facing / technical customer service role, ideally in a financial- or data-related capacity.
Excellent organization skills and ability to multitask in a fast-paced startup environment.
Strong knowledge of SQL and expertise with basic data analysis and comfort with at least one of the following programming languages: Scala, Java, Python.
Familiarity with API endpoints, JSON payloads, and web applications.
Excellent communication, organization, and time-management skills.
Self-starter, who can dig deep into problems alone or in collaboration with other engineers.
Bonus: Background in ABS, Structured Finance, or finance experience.
BENEFITS & PERKS:
Highly collaborative culture (weekly town halls, virtual cross-team coffee hour)
Almost 100% paid benefits (medical/dental/vision)
Continuous learning (prototype/hackathon day, brunch & learns, Scala overviews)
Weekly $100 lunch allowance
Free premium Equinox membership or Annual Fitness Fund
Professional Development Reimbursement
Unlimited PTO
Company virtual and in-person outings (social distance safe picnics, happy hours, team qi gong, book club, etc.)
Casual, collaborative culture
dv01 is an equal opportunity employer and all qualified applicants and employees will receive consideration for employment opportunities without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, age, national origin or ancestry, citizenship, veteran status, membership in the uniformed services, disability, genetic information or any other basis protected by applicable law.
Source: Indeed.com
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