To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associate’s degree (A.S) or equivalent required and 10 – 15 years of experience in an Information Technology service & support role; or equivalent combination of education and experience. Bachelor’s degree (B.S.) in a related field or Information Technology certifications preferred.
Language Skills
Clearly conveys and receives messages to meet the needs of all. This involves listening, interpreting and delivering verbal, non-verbal, written and electronic message. Displays communication that is professional, confident, courteous and concise. Regularly communicates with both internal and external customers and discusses issues that may arise with Manager.
Mathematical Skills
Ability to perform basic addition, subtraction, multiplication and division.
Reasoning Ability
Solves routine and varied problems of moderate to advance complexity following detailed instructions, established procedures and processes. Wide array of creativity and latitude is expected. Generally a Subject Matter Expert in administrative processes.
Computer Skills
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Extensive knowledge and advanced understanding of the following technologies:
- Windows 10
- Active Directory
- Microsoft Office 2010, 365 (including Outlook, Teams, etc.)
- Virtualization tools such as VMWare
- Current hardware
- Ability to learn and adapt to new technologies
Source: Indeed.com
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