Are you seeking an entry level career opportunity with room for advancement?!
We are currently looking to add a Customer Service Representative to join our team.
Company Overview:
Ford Accessories of Michigan is part of an Accessories Distributor Group owned by the Suburban Collection. Our mission is to provide industry leading service to the Ford Dealers in our markets, resulting in outstanding customer satisfaction, and continuous improvement of Ford Dealership profitability. We operate from 4 warehouses which distribute OEM Ford Accessories to our exclusive markets throughout the Great Lakes Region. Our organization also operates a $175M+ GM Accessories Distributor Installer (ADI) Group serving markets in Michigan, Wisconsin, Chicagoland and Florida.
Position Overview:
As a Customer Service Representative this position is responsible for supporting our customers of as one of the largest Ford Accessories Distributors in the United States. Based in Troy, MI, you will support our Field Sales Team & Ford dealership personnel from the 263 dealers that we service.
Customer Service Representative Job Duties:
- Process sales orders, create parts invoices and repair orders.
- Complete online customer eCommerce orders & Dealer orders.
- Candidate will be trained in accessory product knowledge to become a resource for model fit, application, and installation
- Daily office functions & clerical tasks (filing, reconciliation, invoicing, shipping, etc.)
- Utilizing proper phone etiquette and effective customer service skills to support dealership customers when capturing sales orders or resolving issues.
- Creating Excel tracking sheets to communicate local and regional sales promotions.
- Using analytical skills to solve problems for dealers when necessary.
- Other duties as assigned.
Customer Service Representative Job Requirements:
- Ability to multi-task with strong follow up skills.
- Ability to work full-time, on-site in our Troy, MI facility
- Intermediate Microsoft Office skills (Excel/Powerpoint/Windows).
- Basic understanding of dealership operations & Reynolds & Reynolds Dealership System-Preferred Requirement.
What we offer:
- Family-oriented work environment with an open-door policy.
- Vacation and Holiday pay.
- Celebration of work anniversaries, birthdays, and new team members in our monthly newsletter, The Scoop.
- Full benefits including maternity leave, medical, dental, vision, short-term disability insurance, company-paid life insurance – 2x annual income, 401k with company match
- Company-wide engagement program (open to all employees and spouses).
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Source: Indeed.com
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