Emergency Call Taker – Trainee
Berkeley County Central Dispatch
PART-TIME, CURRENTLY CERTIFIED CALL TAKER – $19.00 PER HOUR
5% EVENING & 8% NIGHT SHIFT DIFFERENTIAL
APPLICATIONS ARE AVAILABLE ON-LINE AT www.berkeleywv.org OR AT THE COUNTY COUNCIL OFFICE, 400 W. STEPHEN STREET; SUITE 201, MARTINSBURG, WV, 25401, MONDAY-FRIDAY, 8:00 AM-5:00 PM, APPLICATIONS MAY BE RETURNED IN PERSON.APPLICATIONS WILL BE ACCEPTED UNTIL 5:00 PM, FRIDAY, July 2, 2021.
KIND OF WORK:
Receives extensive training to appropriately process 911 calls, transfers calls to the appropriate law enforcement or fire/EMS dispatcher with the least possible delay. Responsible for updating incidents utilizing the computer-aided dispatch system when additional information is received from callers.
This position requires employees to work in highly stressful situations where serious injury to persons and/or property damage may occur as a result of error. As this is an Emergency 9-1-1 Center operating twenty-four (24) hours per day, seven (7) days per week employees are required to
work rotating shifts, weekends and holidays as scheduled. Mandatory overtime may also occur when operations require it.
ESSENTIAL TASKS (TRAINING):
(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)
1. Receives all 911 calls for Berkeley County.
2. Refers non-emergency requests to the correct telephone number.
3. Receives reports of fire, medical, and police emergencies and utilizing Computer-Aided Dispatch (CAD) processes the information and provides for rapid delivery of emergency services.
4. Provides emergency medical, fire, and police Pre-Arrival and/or Post-Dispatch instructions over the telephone.
5. Records a daily log of 911 calls and utilizing Computer Aided Dispatch (CAD), maintains records of fire, EMS, and law enforcement activity.
6. Operates various types of communications equipment and software in a calm and competent manner including computer telephony integration and criminal information database systems, protocol and mapping software, Telecommunications Device for the Deaf (TDD), etc.
7. Assists with compilation of various reports and statistical data as required or upon request.
8. Receives calls related to after-hour public works matters and notifies appropriate supervisors.
9. Performs related work as required.
KNOWLEDGE, SKILLS AND ABILITIES:
1. Excellent spelling skills.
2. Standard computer keyboard proficiency to successfully adjust to Department’s Computer Aided Dispatch (CAD) System.
3. Ability to remain calm, in an extremely stressful environment.
4. Ability to get along with, and to successfully communicate with co-workers, the public and media representatives.
5. Ability to work both independently and as part of a team.
6. Ability to accurately read maps and to give directions.
7. Basic computer and data processing skills.
EDUCATION AND EXPERIENCE:
1. High School Diploma or equivalent.
2. IAED or APCO forty (40) Hour “Basic Telecommunicator Training Course”.
3. Current Emergency Medical, Fire & Police Dispatch certification offered by the International Academy of Emergency Dispatch..
4. Criminal records check, and detailed background investigation required.
5. Subject to random drug and alcohol testing.
A comparable amount of training and experience may be substituted for the minimum qualifications.
PHYSICAL REQUIREMENTS:
Must have the use of sensory skills to effectively communicate and interact with other employees and the public using the telephone and personal contact as normally defined by the ability to see (does not suffer from color blindness), read, talk, hear, handle or feel objects and controls. Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to a, personal computer, calculator, copier, and fax machine. Some standing, walking, moving, climbing, carrying, bending, kneeling, crawling, reaching, and handling, pushing, and pulling.
NOTE: Hearing tests are included in pre-employment physicals and will be given to employees in this classification on a regular basis.
SPECIAL REQUIREMENTS:
1. Possession of a valid Driver’s License.
2. Subject to random drug and alcohol testing.
EXAMINATION PROCEDURE:
Standard written examination o An evaluation of training and experience
One or more interviews o Employment related reference checks
Background investigation
Pre-employment physical to include drug screen, eye test and audiometric exam (administered after offer of employment).
ADDITIONAL INFORMATION FOR APPLICANTS
APPLICATION FOR THIS RECRUITMENT:
All applications for vacancies with Berkeley County Government must be submitted to the Berkeley County Council Office, 400 West Stephen Street, Suite 201, Martinsburg, WV. 25401 on or before the date specified on the front of this announcement. An application may be rejected if it is not complete or is received after the specified closing date (we do honor post-mark date on applications submitted by postal mail). Each applicant will be notified by mail regarding the selection process. Berkeley County does not reimburse travel expenses incurred to attend a scheduled interview.
EXAMINATION PROCEDURE:
The kind of examination/screening for positions announced will vary with each position and may include:
an evaluation of training and experience
personal and/or group interview
written and/or spoken examination(s)
performance test(s)
a background investigation
a physical examination*and
a drug test*.
*These examinations are administered after offer of employment.
PROBATIONARY PERIOD:
Berkeley County is an “At-Will” employer. However, new employees normally serve a probationary period of six (6) months before attaining regular status. The length of the probationary period may vary depending on the position and may be extended depending on performance. The probationary period is considered part of the examination process to determine the employee’s fitness for the position in which he/she was placed.
COMPENSATION:
Berkeley County employees are paid twice per month. A new employee ordinarily starts work at the rate specified in this announcement. The Berkeley County Council reviews compensation increases as part of the normal budget preparation process and makes the appropriate compensation adjustments at the beginning of the fiscal year (July 1).
BERKELEY COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER
Job Type: Part-time
Pay: $19.00 per hour
Work Location:
- One location
Source: Indeed.com
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