Bilingual Healthcare Customer Representatives

 Alluvion is hiring for Bilingual Healthcare Customer Representatives located in Miramar, FL. These roles do sit onsite and the hours are Monday-Friday 830AM-530PM or 10AM-6PM

Job Summary:  This position handles incoming calls and serves as a direct point of contact for customers and health plans, to provide information in response to inquiries about orders.

Essential Key duties/responsibilities/accountabilities

  • Troubleshoots equipment to resolve customer issues
  • Verifies customer information to ensure prompt and accurate delivery
  • Provides delivery schedule information
  • Captures customer demographics to complete pending orders
  • Responds to Health plan inquiries
  • Records details of actions taken
  • Processes refill request
  • Resolves complex customer inquiries
  • Investigates and tactfully resolve escalated customer calls
  • Directs requests and unresolved issues to the designated resource
  • Processes orders
  • Communicates and coordinate with internal departments
  • Assists patients/members with language and communication barriers that may be present.  This may include the use of bilingual skills, additional personnel, interpreters, or assistive technologies.
  • Communicates with the client/patient by using special telephone devices for the deaf.

 
Non -essential duties

  • Faxes request to doctor’s offices
  • Discusses equipment offered with callers
  • Completes supporting paperwork and data entry as required

Other duties as assigned

Source: Monster.com
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