ChartHop delivers a fresh take on People Analytics, bringing disparate sources of people data together in a dynamic platform that’s visual and actionable. Unlike legacy People Analytics solutions, ChartHop is designed to be used by the whole organization. This helps companies improve organizational health, drive alignment and accountability, and save time and money.
ChartHop plays well with dozens of platforms through robust integrations across the HR tech stack, and serves companies like BetterCloud, Lightspeed, Starburst and InVision. ChartHop was founded in 2019 by Ian White and is backed by Andreessen Horowitz.
We’re looking for skilled and motivated people to join our team! Do you want to help companies unleash the power of their people data to plan effectively and with intention? Do you have what it takes to envision the future of work, and then to take us there? Join us!
We’re looking for a world-class Integration Engineer to work alongside Customer Success as the technical lead on implementation projects for newly signed clients as well as actively support/troubleshoot incoming requests. You’ll be working with a fast-growing team alongside all units of the business to help drive the mission of ChartHop.
We will measure your success through:
Support Customer Satisfaction (CSAT)
As a Integration Engineer, you will:
Taking ownership of support queue for SMB to enterprise customers
Handle and triage front-line support requests from customers, escalating and coordinating with Support Management/Engineering when necessary, including on-call support schedule
Handle customer communications during incidents, defect tracking, bug reporting, feature requests
Assist with QA and release coordination with Engineering and Product
Project manage implementation and work with Customer Success with newly signed customers
Help improve internal and external documentation
3+ years of technical support in Saas or related company
3+ years in client communications with SMB to enterprise customers
Hands-on experience with Zendesk, Google Suite, PagerDuty, GitHub, and Slack
Desire to work in a startup
Desire to work with clients via on-sites and other channels
Nice to haves
BS degree in relevant field
Deep understanding with third-party integrations, API, and MongoDB infrastructure
Experience with DataDog, SumoLogic, and Clubhouse
Experience with on-call scheduling for system issues/scheduled maintenance
Unsure if you meet the qualifications? We encourage Engineer professionals who are passionate about this work to apply!
Our Core Values:
We’re building ChartHop to be the best People Software on the planet and that starts with hiring the best people globally. We’re building an inclusive culture we’re looking for people who embrace our core values:
Own it and share it: We believe transparency and accountability go hand in hand.
Design practically: We find elegant solutions to very complex problems.
Build for scalability: We’re here for the long haul, and we optimize accordingly.
Lead with empathy: We support each other, our customers and our community.
Secure above all: We protect our customers’ data like our lives depend on it.
Move intentionally: We move fast and we try not to break things.
Perks and Benefits:
Health/benefits coverage (Medical, Dental, Vision, Life insurance, Long term and Short term disability, many more)
Work from home supplies stipend
Professional development stipend
20 Vacation days
Mental Health Benefits
ChartHop is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law
Click Here To Apply