Patient Service Representative – Patient First – Baltimore, MD

The responsibilities of this job include, but are not limited to, the following:

• Helping patients who require assistance while using the kiosk.
• Taking patients in need of emergency assistance directly to the treatment area to be registered and evaluated by a Physician or Extender;
• Respectfully handling Physician and Nurse requests in a timely manner;
• Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness;
• Verifying all patient demographic, health, pharmacy, and insurance information;
• Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed;
• Thoroughly answering questions the patient may have concerning his or her bill and insurance coverage.;
• Referring billing questions to the appropriate parties as needed;
• Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system;
• Discharging the patient and completing his or her visit by processing incurred charges;
• Completing all cash management duties to include counting and accounting for money collected at the end of the shift;
• Obtaining change for the front office, supplies, or other materials as directed by the Patient Service Coordinator (PSC), Direct of Medical Support (DMS), or Charge Nurse;
• Printing itemized statements as requested;
• Receiving, sending, and distributing correspondence as directed;
• Filing and scanning medical documents and office forms as directed;
• Completing assigned checklists and Policy Manager tasks within the assigned shift;
• Answering all incoming calls and distributing messages to proper personnel;
• Assisting with other assignments delegated by the PSC;
• Demonstrating an efficient understanding of the electronic medical record system;
• Receiving, moving, and stocking ordered supplies;
• Cleaning work area and other maintenance assignments as directed;
• Verifying daily reports are run at the end of the day;
• Attending staff meetings as scheduled by the PSC or DMS;
• Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations);
• Operating, using, and maintaining medical and office equipment as trained;
• Participating in maintenance assignments when necessary and as directed;
• Fostering teamwork and ensuring a positive and professional atmosphere;
• Providing positive, warm, and friendly service in all interactions;
• Adhering to all established policies and procedures;
• Completing other duties as directed.

Minimum education and professional requirements include, but are not limited to, the following:

• Must be 18 years of age or older;
• Basic typing skills;
• High school graduate or equivalent;
• Minimum one year of clerical experience preferred;
• Ability to hear pages, bells, and the phone system;
• Ability to sit, stand, and walk for up to 7 hours at a time;
• Ability to lift up to 25 pounds;
• Excellent visual, verbal, written, and typed communication skills;
• Ability to prioritize and deal with numerous tasks simultaneously;
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.