Position: Clinical Care Coordinator
Position: DSCS Access Point
Reports to: Program Director
Compensation: $75,000 per year (1.0 Full-Time Equivalent). Full-Time, 40 Hours Per Week. Benefits include medical, dental, vision, long-term disability, life insurance and optional retirement, flexible spending account, and commuter benefits.
To Apply: Resumes submitted without a cover letter will not be considered.
Deadline: Interviews will be conducted on a rolling basis until positions are filled. The projected start date for this position will be July 1, 2021. Please note that hiring is contingent upon funding.
Founded in 1983, Dolores Street Community Services (DSCS) is a multi-issue, multi-strategy nonprofit organization, with an annual budget of $14 million, based in San Francisco’s Mission District. Our mission is to nurture individual wellness and cultivate collective power among low-income and immigrant communities to create a more just society. We provide direct services to meet immediate needs, as well as affect broader change by engaging in advocacy and community organizing, working on a wide range of issues from homelessness to housing to immigration to employment. We believe deeply that these issues are interconnected and that solidarity and the linking of these issues is core to our work in our efforts to create a more just society.
About the Program:
In July 2021, DSCS will be launching an Access Point in the Mission District as part of the Adult Coordinated Entry System and in partnership with the Department of Homelessness and Supportive Housing (HSH). The purpose of the Coordinated Entry System is to ensure that all people experiencing housing instability are identified, assessed, and matched to appropriate housing opportunities. Through problem solving and housing navigation services, Coordinated Entry seeks to minimize homelessness and help individuals move into safe, stable, and dignified housing.
Coordinated Entry incorporates a system-wide housing first approach and uses standardized tools, assessment, and referral processes to determine and secure the most appropriate response to each client’s immediate and long-term housing needs.
The Clinical Care Coordinator is responsible for leading a team of 6 staff (Housing Navigators and Problem Solving Specialists) at the Access Point. The Coordinator will provide direct supervision to staff, lead weekly team meetings, manage client assignments, provide clinical support and crisis intervention, monitor data entry and reporting, and ensure program deliverables are met.
The Clinical Care Coordinator will report directly to the Program Director and will act as the lead liaison with government and community partners. The position will work primarily out of the Access Point based in the Mission and will be asked to visit other DSCS sites as needed.
- Provide direct supervision to a team of 6 Housing Navigators and Problem Solving Specialists.
- Lead weekly team meetings, coordinate client assignments, and provide clinical support to all staff, ensuring that clients access the services needed.
- Establish a client-centered and trauma-informed team approach that assists clients with exiting homelessness and accessing safe and dignified housing.
- Collaborate with staff to analyze information, situations, and potential opportunities for housing solutions.
- Oversee all data entry and reports within the HSH ONE system, addressing any issues to meet all requirements for the contract.
- Monitor service delivery for the program and ensure that monthly and quarterly deliverables are met.
- Develop and foster relationships with community partners for housing and other service referrals.
- Manage crisis intervention and conflict resolution as needed.
- Work one-on-one with clients as necessary, providing either Problem Solving or Housing Navigation services.
- Serve as the lead liaison with community and government partners.
- Attend and coordinate regular staff trainings, meetings, and development activities in collaboration with the Program Director.
Other Organizational Duties:
- Conduct business in accordance with the DSCS Employee Handbook, exercising sound judgment and serving the best interests of the agency and the community.
- Commit yourself to treating each community member with respect and dignity.
- Perform other duties as assigned.
Knowledge, Skills, and Abilities:
- Background in and passion for working with low-income and immigrant communities around issues of affordable housing, land use, and/or immigrant & worker rights; familiarity with these issues in the Mission District and San Francisco, highly desired.
- An understanding of intersectionality and the needs of communities impacted by homelessness in San Francisco, particularly in the Mission District.
- A strong commitment to housing justice, as well as inclusive and multi-cultural programming. Demonstrated knowledge/experience working with individuals experiencing homelessness.
- 3 or more years of counseling or clinical experience.
- At least 2 years of experiencing managing other team members.
- Licensed clinical degree (i.e., LCSW) strongly preferred.
- Bilingual (written and oral) in Spanish preferred.
- Experience with crisis intervention, establishing boundaries, conflict resolution, and de-escalation.
- Strong written and oral communication skills.
- Ability to work both independently and as a member of a multi-disciplinary team.
- Proficiency with basic computer programs including Microsoft Word, Outlook, and Excel. Knowledge of the ONE System preferred.
Dolores Street Community Services (www.dscs.org) is an equal-opportunity employer and seeks applicants of the greatest diversity possible, including women, people of color, lesbian/gay/bisexual/transgender individuals, persons with disabilities, and formerly incarcerated individuals.
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