This position is responsible for managing an assigned caseload of adolescent and adult patients having long-term mental illness, and/or chemical dependency related diagnoses. The case manager is responsible for assessing needs, developing, implementing and reviewing treatment plans, and coordinating services for individuals and families served. The case manager provides services and assists the mental health professionals in the development and delivery of services to individuals challenged by mental illness and/or addiction.
Position Responsibilities/Essential Duties:
- Accepts newly assigned cases in which the diagnostic intake has been completed by a licensed provider. Completes case management assessment on all patients entering caseload.
- Develops appropriate treatment/service plans with patients as the means for implementing appropriate services and developing effective alliances with patients.
- Provides on-going support and/or case management functions in accordance with the problems, needs, and the strategies identified within the treatment plan in order to help the patient achieve the stated goals and objectives.
- Provides face-to-face reviews with patients and/or relevant staff on a regular basis, the progress made in achieving treatment goals so that the treatment plan can be modified as necessary to ensure that the goals and objectives are been achieved. The frequency of reviews will be determined by the treating provider and treatment plan.
- Documents all contacts on a timely basis including face-to-face interviews, meetings with treatment providers, maintains case records in accordance with regulatory standards and requirements.
- Assists the patients in obtaining appointments with external specialists and setting up patient use of community services.
- Refers patients to community resources as needed. Establish and maintain relationships with identified service providers.
- Ensures that referrals are addressed in a timely manner.
- Maintains ongoing tracking and appropriate documentation on referral tracking.
- Communicates with behavioral health staff any issues or any need of further follow up.
- Contacts the patient and/or family member regarding any pending referrals, and or diagnostic testing.
- Sends appropriate notifications, reminders and letters to patients communicating referral status. Review details and expectations about the referral with patients.
- Ensure the patient’s electronic health record is up to date with information on specialist consults including documentation of scheduled appointment, results from specialist and treatment recommendations.
- Meets regularly with immediate supervisor as a means of enhancing professional growth, reviewing case management activities and addressing administrative issues.
- Maintains close communication with the consulting psychiatrist and support staff regarding medication compliance, side effects of medication, and medication changes and alerts these members of the staff to any changes in patient which may suggest the need for intervention.
- Participates in regular interdisciplinary staff meetings held at position location.
- Other projects and duties as assigned.
Education/Qualifications/Experience:
Education
1. Must possess a combination of behavioral health work experience or relevant education and training which indicates the possession of knowledge, skills and abilities to perform essential job duties.
2. Bachelor’s degree in social work, psychology or human services related field is preferred.
Qualifications
License & Certifications- None required.
Experience
1. Two (2) years of experience in a healthcare setting, preferably behavioral health.
2. Experience working directly with adolescent populations and individuals who have chemical dependencies is highly preferred.
3. Experience with Medicare and Medicaid population, insurance providers and telephonic engagement.
4. Demonstrated experience in working with an underserved population.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location:
- Multiple locations
Source: Indeed.com
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