CPRR Clinical Representative – Nurse (full time & part time) – Children’s Hospital of Philadelphia – Philadelphia, PA

Job Summary

Clinical agent will triage calls and provide risk assessment for individuals engaging with the Center for Public Health Readiness and Response. The clinical agent will interface with multiple audiences, ranging from the Greater Philadelphia public, CHOP employees, patients and families, and will serve as a liaison for non-clinical staff. All team members must be comfortable multi-tasking, interpreting and relaying information via phone, and navigating multiple computer databases and resources. Shifts needed are day/evening and nights, 7 days per week.

Job Responsibilities

• Triage calls from the public and CHOP employees to our Coronavirus Resource Line:
  • Collect information necessary to apply caller situation to algorithms and guidelines provided by CPRR leadership and external public health authorities.
  • Apply clinical judgement to aid in Risk assessment of exposure events.
  • Provide the caller with a calm evaluation of the incident and makes complete, concise and relevant management recommendations.
  • Attempt to provide callers with action-oriented resources for all calls.
  • Demonstrate a courteous, reassuring and helpful manner during interactions with callers.
  • Disengages politely from callers, particularly those who are seeking information not applicable to the services of the CPRR.
• Document all phone encounters and employee risk assessments in a thorough manner.
• Complete necessary registration, scheduling, and prescribing as provisioned in standing orders develop for various programs in the CPRR.
• Provide consultative support and training to non-clinical agents.
• Assist with team projects/assignments to help alleviate call center workflow on as needed basis.
• Perform Contact tracing of all potential exposures at CHOP and work closely with Infection and Prevention Colleagues
• Provide surge preparation and coverage when needed and available .
• Adapt swiftly to new program deliverables in an effort to continue to support the needs of CHOP and our community.
• Attends and participates in staff meetings. If real-time attendance not possible, must review recordings and material to 100% of all meetings.
• Participates in on-going continuing education and promptly reviews 100% of emails sent from CPRR leadership team.

Job Responsibilities (Continued)

Job Responsibilities (Continued)

Required Licenses, Certifications, Registrations

Registered Nurse license in the Commonwealth of Pennsylvania

Required Education and Experience

Required Education: Bachelor’s Degree in a healthcare related field.

Required Experience: Three years (3) years of experience in health care or public health settings.

Preferred Education, Experience & Cert/Lic

Preferred Education: BSN

Preferred Experience: At least five (5) years of experience in health care, call center, and/or public health.

Additional Technical Requirements

Employee must have critical thinking skills, troubleshooting, independent learner, adaptability to new information and processes, ability to multi-task, intermediate to advanced computer skills.