Summary of Duties:
Patient Financial Services
The Financial Counselor is responsible for screening patients to determine if they qualify for financial assistance and/or Medicaid, setting up patient payment plans, collecting patient payments, and managing un-paid patient accounts to determine if they need to be sent to collections.
Accurately gathers information from patients admitted to the hospital pertaining to that patient’s finances. This includes but is not limited to the behavioral health unit.
Accurately updates patient information such as insurance information and/or mailing addresses etc.
Determines and documents accounts if a patient qualifies for NRMC’s financial assistance program.
Monitors un-paid accounts and marks them for bad debt.
Reaches out to patients to offer a financial aid packet.
Organizes and maintains accurate records of financial aide packets.
Monitors patient accounts who have filed for bankruptcy and determines if a claim needs filed.
Establishes reoccurring payments for patients.
Identifies accounts of deceased individuals and determines if a probate can/should be filed.
Maintains patient confidentiality
The above statements are intended to describe the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Ability to communicate clearly and effectively with all levels
Ability to perform simple mathematical equations.
Ability to prioritize and complete multiple tasks simultaneously.
Effective oral and written communication skills.
Exposure to distressed patients, families or visitors.
Possible exposure to inside environmental conditions.
Requires standing, sitting or walking for up to 8 hours or longer per workday.
The ability to lift up to 50 lbs.
High school graduate or equivalent.
2+ years of experience
Some knowledge of healthcare billing
Previous experience with bankruptcy/probate
Previous cashier experience
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