Call Center Customer Service Representative – REMOTE – Universal Language Service, Inc. – Wyoming

SKILLS AND RESPONSIBILITIES:

· Uses proper phone etiquette to provide great customer service for incoming calls for various cases and projects

· Ability to answer calls in a professional manner.

· Ability to transfer calls professionally and proficiently.

· Communicates effectively and address customers’ needs to provide accurate information, process inquiries, and solve problems. Escalates the calls as needed.

· Has high attention to detail.

· Adaptability with assigned tasks.

· Documents all calls appropriately, and follows all procedures as dictated by policy and procedures

· Conducts themselves in a professional manner at all times – adheres to structured internet rules and regulations on the call center floor

· Attends all scheduled training as required

· Has high accuracy with repetitive processes.

· Computer proficiency.

· While working at home when needed, the employee must have a quiet and secure space to work in with internet and phone connection.

· Capable of multitasking.

· General duties of the Customer Service Representative:

o Receive inbound calls from a wide variety of clients requesting to be connected to an interpreter.

o Collect required and accurate data from the requester to process the call timely and professionally.

o Contact available interpreters, follow call handling script and connect the requested language to the requester.

· Performs other related duties as assigned by management.

REASONS YOU’LL LOVE WORKING HERE:

Work is more fun when you are part of a great team! Career development and growth opportunities: Many of our entry-level employees became leaders in various operational departments. Company pays $50/month internet bonus. Full benefits package (Medical, Dental, Vision) after 60 days. Life insurance policy of $10,000 paid by ULS.

QUALIFICATIONS:

· The employee must have a quiet and secure space to work in with internet and phone connection.

· Superior customer service skills.

· Excellent time management skills.

· Ability to deal with customers form diverse backgrounds.

· Ability to type with high speed and accuracy.

· One (1) year of Customer Service experience, or Call Center experience, and desktop applications experience.

· Must be at least 18 years of age.

· Excellent computer skills with quick and accurate typing, the ability to open several applications at one time and review documents with attention to detail and accuracy

· Legally authorized to work in the US.

· Read the appropriate scripted responses which must be read word for word with the information the ISR tool gives you.

· Use standard technology such as: telephone, email, and the internet to complete work tasks.

· Complete basic call-related data entry into a computer terminal.

· Assist callers with filling out online questionnaires and submitting them for processing.

· High school diploma or equivalent.

Job Types: Full-time, Part-time

Pay: $9.00 – $14.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekends

Supplemental Pay:

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Call Center: 1 year (Preferred)

Work Location:

• Fully Remote

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place