Oncology Nurse Navigator
Reports to: Clinical Operations
Location: Nashville, TN
Thyme Care
Thyme Care is re-mapping the cancer experience through early and ongoing guidance, harnessing the power of information and the comfort of human touch. We provide concierge services to guide patients through the complex process of cancer diagnosis and treatment, and we equip them with the information and support they need. Thyme Care believes that early patient navigation, care management and comprehensive support improves health outcomes and lowers costs. Our team of passionate oncology experts – clinicians, technologists, and insurance specialists – is committed to improving the cancer experience for patients, their families and their providers.
The goal of the Oncology Nurse Navigator is to improve the patient and provider experience throughout the cancer journey.
The Oncology Nurse Navigator will monitor, coordinate, and educate the patient and family about their treatment as the patient moves through the continuum of oncology care. You will eliminate barriers to timely access of cancer care and will ensure consistent communication and coordination with providers, patients and their families. You will demonstrate a strong patient-advocacy focus, factoring in the need for culturally-competent care. The Oncology Nurse Navigator will consistently focus on improving Thyme Care’s service offerings and communicating feedback to Thyme Care management.
What you’ll be doing
- Support the patient and physician through clinical activities that help navigate the patient through the oncology care continuum from screening, diagnosis, surgery, and ongoing treatment to survivorship or end-of-life
- Coordinate the care of patients with a past, current, or potential diagnosis of cancer
- Educate and discuss the treatment plan of care to ensure the patient and caregivers fully understand it
- Outreach to patients to overcome healthcare barriers
- Provide education on Thyme Care to providers and patients
- Help manage symptoms and side effects
- Collaborate with healthcare providers to assist in optimizing care
- Build strong, trusting relationships with physicians and service providers involved in treatment.
- Collaborate with payers to communicate and confirm the diagnosis, referrals, and treatment authorizations.
- Assist in making appointments with oncologist, PCP and other services as necessary
- Utilize community and payer resources to support the patient’s social determinants of health needs, for example, food resources, transportation access, support at home
- Document relevant information in a care management portal on interventions and outcomes
- Identify additional duties as needed in an evolving start-up environment, ensuring internal culture alignment of mission and values
Required Education and Skills
- Bachelors of Science Degree in Nursing
- Registered Nurse
- Minimum five (5) years’ nursing experience, including three (3) years in oncology as a registered nurse, either inpatient or outpatient setting required
- Impeccable communication skills
- Ability to relentlessly prioritize and consistently execute
- Deep empathy and humility
- Love of learning and sharing knowledge with others
- Comfort operating in an ambiguous environment while maintaining an eye for organization and important details
- Ability to work independently and bring solutions to problems encountered
- Exceptional customer service and an understanding of service recovery
- Expertise in influencing through narrative creation and storytelling
- Desire to work within the Thyme Care team to continuously analyze and improve the effectiveness and quality of the program
- Experience with video chatting, Google Suite, and/or comfort with learning new software applications
Preferred Education and Skills:
- Certification as an Oncology Certified Nurse (OCN), Advanced Oncology Certified Nurse (AOCN), or Advanced Oncology Certified Nurse Specialist (AOCNS)
- Conversational fluency in Spanish preferred, but not required
The salary for this position is competitive with the industry, and compensation includes a comprehensive benefits package and potential for equity.
Ensuring a diverse and inclusive workplace where we learn from each other is core to our values. Thyme Care welcomes people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer, providing a pleasant and supportive place to work.
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Source: Indeed.com
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