Technical Records Specialist 1 – State of Idaho – Caldwell, ID

The Idaho Department of Health and Welfare’s Division of Behavioral Health is currently seeking a Technical Records Specialist 1 (Limited Service). This position requires a personable and professional individual with excellent customer service skills, detail-oriented, self-motivated and the desire to work in a team environment.

This position reviews and processes documents and related items; evaluates and explains compliance with laws, rules, regulations, and policies to customers; maintains a computerized record system; performs records maintenance and monitors for compliance. If you have an eye for detail, have exemplary customer service and organization skills, enjoy keeping busing, and like helping others, we would like to meeting you!

We offer a competitive benefits package which includes excellent medical, dental and vision insurance; generous vacation and sick leave accrual beginning as soon as you start; ten paid holidays a year; participation in one of the Nation’s best state retirement systems; multiple savings plans and optional 401K; life insurance; wellness programs; ongoing training opportunities; and more.

This is a limited service position. Length of limited service appointments are determined by the availability of funds such as grants, alternative funding sources and/or timeframes such as pilot projects, alternative funding sources or program termination.

If you have previously applied for Technical Records Specialist 1 and wish to be considered for the current vacancy, you must reapply under this announcement. Previous scores will not be used. This announcement may be used to fill future vacancies.

You must possess all the minimum qualifications listed below to pass the exam for this position. Click on the Questions tab associated with this announcement for the details regarding minimum qualification requirements. The Supplemental Questions on the application are the exam questions. Please make sure your resume supports your answers. Failure to do this may result in not passing the exam and disqualify you from being considered for this position.


  • Experience monitoring a records system to identify and correct errors.
  • Experience researching a variety of sources to resolve problems.
  • Experience interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments.
  • Experience entering and retrieving data using a computerized records system.
  • Experience using spreadsheet software.

Additional Qualifications: Are not required; however, having the minimum qualifications and the education and/or experience below will increase your score.


  • Experience interacting with customers via telephone and/or in person to identify their service needs and route them to an appropriate person or service to address their concerns.
    Requires at least 6 months of work experience interacting with customers via telephone and/or in person to identify their service needs and route them to an appropriate person or service to address their concerns.

  • Demonstrated work experience obtaining and safeguarding confidential information.
    Requires at least 6 months of work experience assisting the public.

  • Demonstrated work experience working/relating with diverse groups of people.
    Requires at least 6 months of volunteer or work experience assisting the public.

  • Demonstrated time management and communication skills.
    Requires 6 months working in an office or educational setting.


DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS


People Making A Difference!

VISIT US ONLINE
Learn About a Career with DHW
https://healthandwelfare.idaho.gov/about-dhw/dhw-careers

For all Idaho state government jobs:
https://dhr.idaho.gov


If you have questions, please contact us at:


TROUBLE APPLYING: 1-855-524-5627


(Monday through Friday, 6am – 5pm, Pacific Time)


EMAIL:


[email protected]

(answered Monday through Friday during business hours MST)


Email is the quickest way to get an answer to your questions.

PHONE:


(208) 334-0681

(answered Monday through Friday during business hours MST)


EEO/AA/Veteran

Hiring is done without regard to race, color, religion, national origin, sex, age or disability. If you need special accommodations to satisfy testing requirements, please contact the Division of Human Resources at (208) 334-2263.

Preference may be given to veterans who qualify under state and federal laws and regulations.

Source: Indeed.com
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