Product Training Designer – Granicus Inc. – Midwest, WY

This is a temporary position.

The Product Training Designer plays a key role in the govService Implementation Team by creating a robust remote training curriculum, a library of supporting on-demand training videos, and an internal, scalable, training management process to handle the increased training demand.

What You’ll Do:

• Works with Implementation Team to gain visibility to client’s training needs during project implementation.
• Designs, creates, and delivers a standardized implementation training program to include training plans, training milestones, and hands-on course curriculum (delivered remotely) to ensure client’s success upon project closure.
• Ensures training processes result in efficient trainings for clients.
• Determines/organizes training schedule to ensure client trainings are completed in a timely and successful manner.
• Applies best practices and processes for handoff from implementation to customer service.
• Develop feedback loops through multiple mediums to ensure both internal and external client feedback is received, processed, and applied to continuously improve trainings.
• Identifies and troubleshoots training environment challenges and escalates as appropriate.

Skills & Requirements

Who You Are:

• Bachelor’s degree or equivalent work experience.
• Consulting experience is preferred.
• Proven success creating and implementing training curriculum across multiple mediums; video recording/editing required.
• At least two years of experience facilitating user training in a technical software environment, ideally for a web application.
• Passion for government transparency and support of our mission: “changing the way citizens interact with government.”
• Proficient understanding of technology and the ability to learn innovative technologies quickly.
• Exceptional verbal and written communication skills, including appropriate phone and email etiquette.
• Clear sense of integrity, work ethic, and a sincere interest in building strong relationships based upon competency and trust.
• Strong organizational skills: the ability to manage multiple tasks and responsibilities.

• starting rate may vary by experience and/or location

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Benefits: At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S.

• Flexible Time Off
• Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance
• 401(k) plan with matching contribution
• Tuition & Training Reimbursement
• Paid Parental Leave
• Employer paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance
• Group legal coverage
• Transit and/or parking supplement for office based employees
• Free snacks and drinks in our offices
• And more!