Office Manager – Primary Care – Cranberry / Mars / Butler – Allegheny Health Network – Cranberry Township, PA

Allegheny Health Network


This job manages the daily operations of one or two physician offices or single ambulatory surgery center.


  • Manages the day to day operations of the physician practice, including front and back office functions, or ambulatory surgery center. (20%)
  • Supervises staff, resolves problems and implements approved disciplinary action. Interviews, hires, trains and conducts performance evaluations. (20%)
  • Manages and monitors key financial and revenue cycle metrics, including staff hours, resource allocation, expense budget, patient volumes, and the revenue cycle process. Provides primary (or secondary) review of reconciliation of monies being collected and deposited. (20%)
  • Responsible for monitoring patient satisfaction reports, identifying variances from standard, addressing and resolving patient complaints. (10%)
  • Responsible for quality and performance improvement by monitoring metrics and addressing deficiencies. (10%)
  • Works collaboratively with physicians, leadership and health professionals to accomplish organization and practice/ambulatory surgery center goals. (10%)
  • Ensures compliance with all regulatory requirements. (10%)
  • Performs other duties as assigned or required.



  • Associate’s Degree or equivalent combination of education and/or experience.
  • 1-3 years’ experience in a practice/healthcare setting or equivalent combination of education and experience.


  • CPPM (Certified Physician Practice Manager) certification.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

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