Associate Director, Patient Support Services Training-Rare Disease – Sanofi – Cambridge, MA

Associate Director, Patient Support Services Training, Rare Disease L3-1

Sanofi Genzyme has pioneered the development and delivery of transformative therapies for patients affected by rare and debilitating diseases for over 30 years. We accomplish our goals through world-class research, collaboration with the global patient community, and with the compassion and commitment of our employees. With a focus on rare diseases, multiple sclerosis, immunology and oncology, we are dedicated to making a positive impact on the lives of the patients and families we serve. Sanofi Genzyme’s portfolio of transformative therapies, which are marketed in countries around the world, represent groundbreaking and life-saving advances in medicine. As a Sanofi company, Sanofi Genzyme benefits from the reach and resources of one of the world’s largest pharmaceutical companies, with a shared commitment to improving the lives of patients.

Job Description:

The Sanofi Genzyme Associate Director, Patient Support Services (PSS) Training, Rare Disease, reports to the Director, Commercial Excellence and Training, Rare Disease and is based in Cambridge, MA. Responsibilities include the support, assessment, design, facilitation and execution of training initiatives for the PSS team, US Rare Disease. The role partners with the PSS training and leadership teams to ensure employees have the necessary skills, tools and knowledge and will manage training related projects that improve the effectiveness and efficiency of the PSS organization. This role will focus on strategic planning and implementation of best in class onboarding and skill- based training via eLearning, live meetings, virtual training and on-demand training courses to reinforce the competencies and enhance capabilities required to meet business goals and customer needs. A proactive and anticipatory approach is necessary to build and refine learning resources.

Key responsibilities include:

• Consult, assess, plan, design and execute new hire onboarding and ongoing learning programs/offerings to advance PSS functional knowledge, role capabilities and competencies including disease, product, and reimbursement education, healthcare trends and CRM (Salesforce) knowledge in addition to customer interaction capabilities, and Patient Program (PP) required training. The Associate Director of Training will have responsibility for on-the-ground execution and deployment of training experiences.

• Implementation of best in class training and skill-based training via eLearning, live trainings, classroom, virtual training and on demand training courses including knowledge and skills assessments.

• Coordination and direct responsibility in the development and implementation of training strategies, tactical plans, training content & curriculum in collaboration with PSS stakeholders, subject matter experts and marketing to support the short- and long-term objectives and continuous improvement initiatives of the Patient Support Services team.

• Provide train the train experiences where applicable.

• Manage survey training feedback, attendance and metrics for all department-wide trainings and onboarding experiences.

• Develop and maintain a shared training team resource site.

• Support training needs of department preceptors.

• Manage the Review Committee process for all PSS training materials to incorporate all appropriate regulatory and legal compliance programs into the appropriate training program.

• Establish and implement key metrics to track and communicate level of value and impact of training and development initiatives to all stakeholders.

• Select, develop, and manage relationships with key agency partners.

• Provide a high level of strategic analysis and planning with the ability to work with and manage demands and expectations from multiple internal customers.

• Design certification training for relevant training programs.

• 15% field-based travel required.

Basic Qualifications:

• BA/BS Degree required, preferably in life science field

• 5+ plus years of relevant pharmaceutical/biotech industry experience with minimum of 3 years leading training efforts in pharmaceuticals or biologics with background in product launches, specialty pharmacy, healthcare industry or customer engagement

• Knowledge of adult learning principles and instructional design and demonstrated experience in their use when developing training plans.

• Experience leading design and delivery of national home-office based training for minimum of 3 years including experience with distance learning and Learning Management Systems

• Exceptional facilitation and presentation skills

• Ability to influence, collaborate and interact effectively with leadership team and multiple key stakeholders across PSS and marketing in order to align on objectives and provide consistent training direction

• Demonstrated excellence in project management and effectively managing multiple projects/priorities including budgeting and actual spend against budget is required

• Experience working with learning support technology such as e-learning and m-learning software and virtual classroom technology

Preferred Qualifications

• 5+ years of experience as an instructional designer/adult educator. Experienced learning strategist.

• Strong working knowledge of effective adult learning principles, immersion learning, virtual learning, e-learning design and training technologies and recommend appropriate updates to tactics as necessary

• Experience designing training curriculum and implementing knowledge assessments and certification programs

• Experience using authoring tools such as Articulate, Captivate, etc.

• Training experience in healthcare industry in areas of rare disease, product launches, healthcare industry, reimbursement or customer engagement strongly preferred

• Vendor management experience

• SharePoint site development

• Review Committee/Promotional Review Board experience

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.