Service Coordinator – Service Coordination, Inc. – Silver Spring, MD

Job Summary:

A Service Coordinator provides ongoing support and expertise to people with disabilities through the following processes; comprehensive assessment, planning, implementation and overall evaluation of the specific client’s needs with disabilities including mental illness and developmental/intellectual disabilities.

Essential Duties:

  • Advocate for and assist individuals in advocating on their own behalf.
  • Assist individuals in identifying life goals and specific preferences.
  • Assist individuals in identifying and utilizing community connections and natural support networks.
  • Educate individuals about self-determination, enviable lives, and natural supports and assist individuals in exploring the implications for themselves.
  • Recommend supports and services to help individuals achieve their goals.
  • Coordinate the Individual Plan specifying preferences and supports and services for each assigned individual.
  • Locate and coordinate services. Provide technical support and direct assistance in locating services to include resolving crises.
  • Monitor identified supports and services to determine individual’s satisfaction with services, and quality of services, addressing concerns as necessary.
  • Work cooperatively with individuals, families, service professionals, and others to ensure that necessary supports and services are located and implemented.
  • Adhere to departmental goals, objectives, standards of performance, and policies and procedures. Ensure compliance with quality client care and regulatory compliance.

Other Responsibilities:

  • Participate in activities that promote community awareness and acceptance of people with disabilities.
  • Recommend and engage in projects designed to empower people with disabilities or to expand or improve the service delivery system.
  • Participate in meetings and training sessions that offer learning opportunities and that promote and enhance skills and professional development. Specific content to build knowledge on specific disabilities of population served.
  • Maintain accurate up-to-date files for each individual served and maintain other files as necessary for the success of the project.
  • Complete other administrative duties as required.
  • Perform all duties as described, and others as required, using the foundation of agency philosophy and values.

Required Competencies:

  • Begin to build a belief in and create the ability to implement the principles of self-determination for people with developmental disabilities.
  • Must be willing to assist people with developmental disabilities and learn how to develop community connections and support networks.
  • Must have energy, persistence, flexibility, good negotiation skills, and learn how to deal with difficult situations professionally and positively
  • Ability to build solid time management and organizational skills.
  • Learn how to prioritize work.
  • Ability to meet the minimum billable Person Related Activities as required by DDA (5.5 hours per day).
  • Effective oral and written communication skills.
  • Be proficient in Microsoft Word and Excel; ability to learn new technology.
  • Ability to work a flexible schedule, including evenings and weekends, to meet the needs of people served.
  • Have a reliable automobile to travel to visits, meetings, etc. and a valid driver’s license with a good driving record.

Performance Measures to be Met: The Annual Performance Review measures individual deliverables in the following areas –

  • Competency; Relationships, Navigational Expertise, Job Knowledge, Time Management, and Work Character,
  • Quality: Timely comprehensive assessment submission; timely contacts and visits per service category; completeness of individual records and of individual plans; timely individual plans; connections to Non-DDA Resources; timely initial contact and visit; informed of right to choose RC provider; accommodating alternative communications; informed of rights and responsibilities; establishing a schedule to ensure all services, including outcome and goal progress are monitored throughout course of the year, monitoring health services; maintaining medical assistance eligibility; timely level of care determination; reportable incident follow-up; monitoring outcome and goal progress; accurate and timely documentation of person related activities


Bachelor’s degree or Master’s degree in a human service field.

Service Coordination is an equal opportunity employer and committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, hair texture or protected hairstyle, veteran status, or genetic information. Service Coordination is also committed to providing equal opportunity and access to individuals with disabilities by ensuring reasonable accommodations are provided to participants in the job application or interview process. To request a reasonable accommodation, contact Maranda Henderson, HR Manager, at 240-409-4372.

Job Type: Full-time

Pay: $46,000.00 – $48,300.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Tuition reimbursement
  • Vision insurance


  • Monday to Friday

Application Question(s):

  • Our positions are considered mobile positions. Due to this, we require our Service Coordinators to live in the community where they work. Can you please confirm your home Zip Code?


  • Bachelor’s (Required)


  • Driver’s License (Required)

Work Location:

  • Multiple locations

Company’s website:


Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Work Remotely:

  • Temporarily due to COVID-19

COVID-19 Precaution(s):

  • Remote interview process
  • Virtual meetings

Click Here To Apply

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