Q & T Supervisor – DSS Economic Services (ESD) – Mecklenburg County – United States

Q & T Supervisor – DSS Economic Services (ESD)

Please apply by: Thursday, April 22nd, 2021

Salary Range:
$54,005.00 – $70,882.00 per year. This is an exempt (salaried) position.

Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.


This Quality & Training Supervisor will be primarily focused on the supervision of the Quality & Training team within the Economic Services Division of DSS focused on quality and audits.

The position ensures that quality sampling for all eligibility programs is completed both timely and accurately.

Ensure all error trends are identified, reported out and actions taken to reduce risk of reoccurrence.

Serves as the main contact within the Economic Services Division for all eligibility audits and as such initiates the divisional response via coordinating meetings, assisting with the writing of and overseeing drafts of performance improvement documents and submitting final versions to upper management.

Follow up on all corrective action plans for eligibility to ensure all action items listed are completed timely.


Responsible for coordinating and supervising the day-to-day activities of the Quality and Training Division in a particular department.


Facilities training and policy interpretation for applicable local, State, and Federal programs.

Ensures applicable policies are adhered to in the issuance and redetermination of benefits through training, policy interpretation, hearings, and appeals.

Plans, directs, and coordinates staff involved in the completion of program activities.

Plans develops and oversees division wide training classes offered to managers/supervisors and/or employees.

Solicits feedback and input from stakeholders in order to provide consultation and recommend necessary intervention services.

Develops, conducts and evaluates technical training sessions and programs.

Provides training recommendations.

Monitors, evaluates, or records training activities or program effectiveness.

Assesses training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.

Develops alternative training methods if expected improvements are not seen.

Organizes and develops, or obtains, training procedure manuals and guides and course materials such as handouts and visual materials.

Presents information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.

Evaluates analytical methods and procedures to determine how they might be improved.

Identifies quality problems and recommends solutions.

Participates in internal assessments and audits as required.

Provides supervision to new hires during training period including facilitating personnel matters.

Completes monthly and quarterly program reports.


Five years of related experience.

Bachelor’s Degree in related field.

Equivalent Experience for Education Accepted? Yes

Licenses and Certifications: North Carolina or South Carolina Driver’s License. Must be able to obtain and maintain a County Operator’s Permit.


Three (3) years’ experience completing and/or overseeing eligibility audits and/or quality sampling.

Previous experience and strong knowledge of Medicaid programs, including Adult Medicaid and Family & Children’s Medicaid.

Previous experience and strong working knowledge of the NCFAST system.


In addition to a competitive salary, Mecklenburg County offers a generous benefits package which greatly increases your total compensation. Benefits include medical, dental, vision, life, short term disability, long term disability, accident, cancer, critical illness, medical bridge and pet insurance; dependent care, healthcare and commuter flexible spending accounts; health savings account; paid holiday, vacation and sick days; near site clinics for preventive care and illnesses; an employee discount program which provides discounts for retail, dining, shopping, travel, tickets and more; an employee assistance program including financial and legal counseling; access to Mecklenburg County fitness and aquatic facilities; paid family leave; tuition reimbursement; a 5% employer match on retirement savings plan contributions and a defined benefit plan for retirement.


Knowledge of:

Microsoft Office platform.
Modern office practices.

Principles, practices, methods and theories of training and employee programs.

Adult learning theories and of training and development principles, practices and methods.

E-learning and other technological solutions and the ability to effectively use these platforms to develop and deliver training.

Skilled in:

Competent in delivering high quality training to various audiences.
Strong project management and organizational skills to plan, prioritize, multi-task and independently execute projects/tasks with specific deadlines while maintaining flexibility.
Excellent analytical and research skills as demonstrated by the ability to collect, develop, assess and blend information and recommendations from a wide variety of sources.
Strong critical and creative thinking skills to assess and resolve problems or issues by gathering and assessing information, taking advice and using judgment that is consistent with standards, practices, policies, procedures, regulations and/or laws.
Strong customer service skills to identify gaps in service delivery, best practices and areas of skill development in others.


Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Building Partnerships – Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals.
Collaboration – Working effectively and cooperatively with others; establishing and maintaining good working relationships.
Driving for Results – Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
Formal Presentation – Presenting ideas effectively to individuals or groups when given time to prepare; delivering presentations suited to the characteristics and needs of the audience.


Moderate noise is typical for the work environment for this job.


To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Source: Indeed.com
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