Dual Department Hotel Manager – BMI Hospitality Management – Kailua-Kona, HI

Do you want to work for a great company with competitive benefits and salary? The Holiday Inn Express Kailua-Kona is looking for a friendly and professional Dual Department Hotel Manager. If you think you would be a great addition to our team, please apply.

Job Summary: The Dual Department Hotel Manager will work within the vision and mission of Holiday Inn hotel brand. This position coordinates the activities of hotel personnel as directed and provides support to the General Manager, while directly managing Front Office Department and Housekeeping Department.


Essential Job Functions:

  • Schedule staff based on business demand and ensure all shifts are covered
  • Assigns duties to front office staff and observes performance to ensure adherence to hotel policies and established operating procedures
  • Provides training, including safety training, to staff
  • Selects or assists in the selection of front office & housekeeping staff
  • Reviews front office & housekeeping employees performance and conducts personnel actions such as disciplinary actions and terminations
  • Maintains accurate records including cash flow sheet, credit card authorization forms, and all other sensitive documents
  • Conducts or assists in conducting staff meetings
  • Adheres to all franchise and company procedures and regulations as well as standard operating procedures
  • Assists GM in performing daily and weekly property inspections ensuring property is maintained to standard and that all safety equipment and conditions are to code
  • Assist GM with guest reviews and guest relations cases
  • Takes on projects as assigned by GM and complete them by due date
  • Receives and resolves or assists in resolving guest complaints and employee issues
  • Ensures adherence to company quality standards by inspecting rooms, including deep cleans
  • Monitors linen and guest supply inventory
  • Takes control of lost and found items as appropriate
  • Distributes keys and work assignments to housekeeping staff
  • Performs functions of the General Manager in their absence
  • Covers shifts in front office & housekeeping if needed to maintain smooth operations
  • Answers inquiries pertaining to hotel policies and services
  • Assists General Manager in annual employee reviews; ensures employee wages follow wage and salary guidelines

Job requirements:

  • Strong management skills; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals; provides coaching, advice, and assistance as required
  • Excellent customer service skills
  • Maintains professional appearance and demeanor always
  • Ability to manage difficult guest situations; responds promptly to guest needs, solicits guest feedback to improve service, responds to requests for service and assistance and meets commitments
  • Ability to demonstrate accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance
  • Ability to show flexibility in response to change and adapt to and accommodate new methods and procedures
  • Knowledge of Microsoft Office, Word, and Excel
  • Ability to build and motivate team members at all levels, excellent communication and leadership skills are necessary to ensure the continued success of the hotel
  • Exceptional leadership and team building skills and ability to develop people
  • Strong skills in employee and guest service training

Education and experience: Some college preferred and/or 1 to 2 years related experience managing front desk or housekeeping; or equivalent combination of education and experience


Benefits:

  • Medical and dental offered after a qualification period
  • Vacation time accrued based on hours worked
  • Free parking

Source: Indeed.com
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