Collections/Credit Professional II – Rentokil North America – Wyomissing, PA

Collections/Credit Professional II

Are you looking to build your career in an exciting industry and a growing world-class organization? Come see why so many of our team members recommend us to their friends!

Who are we?

Rentokil is a family of companies in North America. We pride ourselves on being a trusted partner to many of the world’s leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.

What do our Collections/Credit Professional II do?

Rentokil is currently looking for an experienced collections expert to be a part of our fast-paced Collections Team. The position will be based in our Southeast Market with the ability to work from the office and virtually. The Collections/Credit Professional II will be responsible for the management of collections within an assigned territory. Strong communication and team building skills are required. Candidates who have managed an aging portfolio value starting from $1.5mm preferred. The candidate should have a minimum of 3-5 years collection experience, as well as exceptional verbal and written communication skills, and knowledge of fair debt collection.

Job duties include, but are not limited to:

• Ability to work any shift between 7:00 am to 8:00 pm.
• Ability to coach and mentor new colleagues.
• Ability to work independently with daily tasks, and be able to set priorities with little supervision.
• Must display critical thinking skills with the ability to ‘think outside the box’ when identifying overdue or problem accounts.
• Contacting customers daily in an effort to collect delinquent balances.
• Documenting collection activity and maintaining follow up on all past due accounts.
• Responding to customer AR calls with regard to account inquiries.
• Residential collection specialist with the ability to maintain good customer relations.
• Maintaining a department organizational structure sufficient to meeting all goals and objectives.
• Providing documentation to customers requesting invoices, statements, etc.
• Working effectively as a team with various departments
• Business professional with excellent and effective communication skills.
• Efficient in Microsoft Office (Word, Excel, etc.)
• Experience with or the ability to learn /adapt to debt collection software.
• Ability to follow written and verbal directions.
• Support team initiatives as defined by management.
• Must be highly organized with strong attention to detail.
• Demonstrated problem solving skills

What do you need?

• High school diploma or GED
• At least 2 years of customer service experience
• Strong attention to detail and willingness to learn
• Available to work Monday-Friday and Saturdays as needed
• Ability to obtain and maintain licenses/certificates as required by federal, state and local regulations
• Must pass pre-employment background screen and drug test
• Must possess a valid driver’s license and pass motor vehicle record search

Why Choose Rentokil?

A career with Rentokil is exactly that – a professional trajectory filled with opportunity. We pride ourselves on being a world class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience.

Below you’ll find information about some of what Rentokil North America has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits when they meet certain criteria.

• Professional and Personal Growth:
  • Robust Paid Training & Professional Development Path
  • Opportunity to grow – We love to promote from within!
  • Fantastic Tuition Reimbursement benefits & Scholarship Programs (for FT Colleagues)
• Wellness:
  • Excellent Health benefits including Medical, Dental, Vision, and Life Insurance
  • Access to Flexible Spending Accounts for Healthcare or Dependent Care Expenses
  • Outstanding Company-Paid Short Term Disability
  • Access to Long-Term Disability Insurance
  • Wellness Reimbursement Program
  • Employee Assistance Program that offers services such as free counseling services, will preparation, discounts to health clubs, and other benefits
  • Company-paid sick time
• Savings & Retirement:
  • 401(k) retirement plan with highly-competitive company-matching contributions
  • Holiday Savings Club option with company-matching funds
  • Employee Discounts (includes many offerings, including cellular/mobile service, health clubs, and more)
• Work-Life Balance:
  • Vacation Days & sick days
  • Company-Paid Holidays & Floating Holidays

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

Rentokil North America is an equal opportunity employer with a commitment to equality in every aspect of employment. As we expand, we are focused on building a foundation of diverse talent and equality in all areas of our workforce. All qualified applicants receive equal consideration, regardless of race, gender, sexual orientation, religion, ethnicity, national origin, veteran status, or disability.

Link to Federal employment poster:

• English Version – Revised November 2009
• Spanish Version – Revised November 2009

Pay Transparency Nondiscrimination Provision

• English (Formatted)
• English (Unformatted)
• Spanish