Phone Operator – inSite Health Care Management, LLC – Orange, CA

Responsibilities & Duties

  • Answer phone calls

  • Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer.

  • Handles all phases of telephone communications, including scheduling in-office appointments,,

  • Routes all calls to appropriate departments and takes accurate and neat messages, and forwards them in a timely manner.

  • Briefs Office Manager of all outstanding calls or information.

  • Maintains accurate directories of providers? phone numbers.

  • Maintains accurate daily schedule and communicates as appropriate.

  • Maintains awareness of duties of each department in order to process calls efficiently.

  • Assists with prescription refills when needed.

  • Assists with entering information from Patient Information Form (PIF) to Athena system.

  • Requests patient records as needed for physicians.

  • Reports urgently needed switchboard equipment repairs to Supervisor/Manager.

  • Adheres to safety policies and procedures at all times.

  • Uses, protects, and discloses patients? protected health information according to HIPAA guidelines.

  • Perform other duties as assigned.

Required Skills

  • Have proper phone etiquette

  • Strong communication (written and verbal) skills

  • High level of customer service skills

  • Knowledge of health systems and medical terminology

  • Ability to work independently with minimal supervision

  • Maintain professionalism during stressful situations

Source: Indeed.com
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