Responsibilities & Duties
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Answer phone calls
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Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
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Handles all phases of telephone communications, including scheduling in-office appointments,,
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Routes all calls to appropriate departments and takes accurate and neat messages, and forwards them in a timely manner.
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Briefs Office Manager of all outstanding calls or information.
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Maintains accurate directories of providers? phone numbers.
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Maintains accurate daily schedule and communicates as appropriate.
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Maintains awareness of duties of each department in order to process calls efficiently.
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Assists with prescription refills when needed.
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Assists with entering information from Patient Information Form (PIF) to Athena system.
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Requests patient records as needed for physicians.
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Reports urgently needed switchboard equipment repairs to Supervisor/Manager.
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Adheres to safety policies and procedures at all times.
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Uses, protects, and discloses patients? protected health information according to HIPAA guidelines.
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Perform other duties as assigned.
Required Skills
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Have proper phone etiquette
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Strong communication (written and verbal) skills
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High level of customer service skills
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Knowledge of health systems and medical terminology
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Ability to work independently with minimal supervision
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Maintain professionalism during stressful situations
Source: Indeed.com
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