Call Center Customer Service Representative – Intercept of Florida – Intercept of Florida – Fort Myers, FL

We are looking for talented individuals to assist us in providing answering services on behalf of our customers. Our Agents are representatives for different nationwide customers by answering their incoming calls and assisting their clients. We answer anything from routine calls to emergencies 24 hours a day/365 days a year.

Why work at Intercept?

This a position where you can make a difference by helping people in need.

We foster a family atmosphere where co-workers are very close and friendly.

Inbound call center

Job Requirements

• Provide a high level of customer service to all callers, care, and advocate for our clients, and address their needs in the most efficient time and manner.
• Follow the client-specific screens to answer caller questions; taking messages and relaying information as directed
• Assist in keeping customer instructions current and accurate
• Assist in various administrative functions as needed

Qualifications and Skills

• High school graduate (or GED)
• Ability to work different shifts – holidays, weekends, and evenings.
• Good organizational skills
• Strong communication skills
• Independent thinker
• Proficient spelling and typing (35 WPM)
• Excellent memory, recall, and ability to accurately record messages
• Ability to be a team player
• Must be reliable

Benefits:

• Competitive wages
• We provide paid training for all employees
• Medical, dental, and vision benefits, 401K, and Paid Time Off offered for full-time employees
• Paid holidays

We are currently hiring for Day and night shifts, Weekends required.

If you have these skills and are looking to work in a family environment where you can help people, we would love to hear from you!

Intercept is a U.S. based contact center and answering service offering domestic and near-shore call center solutions. We have over 40 years of experience managing inbound, outbound, and business process outsourcing services to satisfy our customers’ unique needs. We become an extension of our customers’ businesses with seamless integration of their processes and brand care. We operate from 5 centers. 3 based in the U.S. and 2 in Latin America. We take pride in the high-quality standards we have implemented and the training offered to our employees. Join us! We offer unlimited professional opportunities as our company is growing exponentially.