There’s a new leader in innovative supply chain management solutions, forged from the well-established brands Wesco Aircraft and Pattonair. Incora is the world’s leading provider of supply chain management solutions. Working from the inside-out, we add value where it matters most, and incorporate our capabilities into our customers’ businesses. Incora manages all aspects of supply chain from procurement and warehouse management to logistics and on-site customer services. We reduce complexity and increase reliability so our customers can deliver mission-critical solutions that improve our world. We invite you to explore a career with our Incora Customer Operations Team.
Accountability and Scope
The On Site Representative is accountable for representing Wesco Aircraft at customer production sites, interacting and coordinating directly with customer representatives and on-site functional area managers to effectively maintain and replenish customer supply locations. They also act as a liaison to assist in monitoring stock levels, resolving inventory and product discrepancies, and expediting critical needs in support of customer requirements. The On Site Representative will be responsible for communicating all relevant program information to the Program Manager/Supervisor including, but not limited to: notification of critical stock outs, coordinating New “Add” and/or “Off” contract requirements; opportunities for quality or process improvements, and communicating opportunities to provide additional value-added products or services for increased customer satisfaction and to support contract profitability.
Essential Duties and Responsibilities
- Represent Wesco’s vision, values and objectives in all job-related activities, sustaining excellent customer relationships
- Maintain strong knowledge of Wesco products, services, quality requirements and customer plans and specifications
- Continuously promote and maintain positive working relationships with customers and associates on-site, ensuring all opportunities to provide value-added services to customers are communicated to program management
- Perform daily product to end user location maintenance (areas may include bins, cabinets, trays,etc.and/or a combination of these stocking locations)
- Maintenance includes but is not limited to: Inventory Scanning and Replenishment, FOD Removal, equipment and temperature control, hazardours material labeling, etc. within customer/contract specifications and requirements
- Perform required maintenance and processing for shelf life materials, including proper removal and disposal processes in alignment with customer and product specifications
- Proactively initiate and/or respond efficiently to daily internal and external customer requirements; including interaction with the contract administraiton/customer service and customer production floor management to facilitate needs
- Attend Shortage, Planning and Development Meetings to provide accurate and current status on critical parts to customer management team, as required
- Address on site quality assurance issues and forward to Program/Site Management and/or Quality Management for resolution
- Communicate relevant program information (i.e. shortages, upcoming production changes, shortages and critical stock outs) to program management, as required
- Assist program amangement and implementations in determining new bin set-ups, size, and locations for any relevant changes and growth to the contract scope
- Assist and support program management in preparing data for client reviews and meetings, including reporting metrics/KPI’s
- Practice and promote good housekeeping within the on-site work environment
- Actively seek and recommend process improvements to program management, to increase efficiently and accuracy
- Accommodate site specific contractual requirements, including but not limited to scope of work changes, work schedule changes, required overtime, working holidays, and weekends, as required
- Follow established work procedures to assure compliance with all customer site requirements in accordance with safety and security processes; in addition to alignment with Federal, State, and Local regulatory agencies including: OSHA, FAR, EPA, DOT, and RCRA requirements
- Attend regularly scheduled customer or company-sponsored meetings and/or training, as required
- Travel/drive from customer site-to-site, as necessary
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Essential Competencies
- Action Orientated Ability to work efficiently and independently, as trained, with a senior-level working-knowledge of the department polices, procedures and work instructions essential to the duties of the job; respond with urgency to “rush” requests in a timely manner, as requested; be proactive in the approach to the assigned workload and business needs; as trained, assist in the training of less experienced personnel
Communication/Relationship/Liaison Communicate frequently with customer Production Supervisor or Manager; Program managers, Program Administrative Support personnel, as necessary to fulfill the customer needs with accuracy and efficiency; must have ability to communicate clearly and in a concise manner within multi-level and multi-cultural environments, required; and serving as a knowledgeable liaison for customers and Program Managers
Direction/Received Minimal supervision and instructions will be given for routine work and detailed instructions given for new activities or special assignments; must have the ability and willingness to accept and successfully fulfill any job-related assignments designated by the customer Floor Supervisor, Managers, or Wesco Program Manager, as required
Discretion/Latitude/Decision Quality Performs job tasks with approved discretion with regards to the daily work flow, functions and resources to perform the essential duties of the job
Drive for Results Ability to consistently meet or exceed departmental goals and objectives accurately and efficiently and to finish assigned tasks or projects on time
Error Impact Ability to fully comprehend and avoid the impact of taking erroneous actions, making decisions outside established work instructions or guidelines, or failure to complete responsibilities as required, which may result in serious delays to customers’ schedules and serious lack of customer confidence
Knowledge/Methods/Processes Ability to learn and adapt to on-site requirements and management, while maintaining Wesco’s policies, procedures and quality commitments; Must maintain strong knowledge of the Customer requirements, specifications and expectations
Mathematical Skills Ability to perform basic math functions and proficient use of a calculator
Problem Solving Ability to solve common problems and generally complex problems following established policies and procedures; more difficult problems or challenges should be escalated to a senior member of the On Site team or Program Manager for additional direction
Reasoning Ability Ability to apply common sense understanding to find the best and reasonable solutions to work through problems involving multiple variables in standardized situations
Systems/Resources Ability to learn to utilize the internal systems and resources as critical aspects of accessing necessary information and communicating; systems include Wesco U.S. Intra-net system, database system, email, and the use of printers, copiers, and in-house telephone systems; and may include learning customer’s on site systems
Written and Oral Skills Ability to read, write, speak concisely and present information in a professional manner, in a variety of communication settings, in English; Must have the ability to learn and interpret technical specifications pertaining to Wesco products and customer requirements
Essential Values
- Customer Focus Dedicated to meeting or exceeding the expectations and requirements of internal and external customers with excellence
- Ethics and Values Maintains high level of professionalism and business ethics, in line with Wesco’s values; Code of Conduct Polices and all local, State and Federal laws
- Integrity and Trust Performs all business matters in a trusted manner, being recognized as a direct and truthful individual, which adheres to and upholds all Wesco employment policies and procedures, Regulatory Compliance, safety and security policies, as applicable
- Teamwork Fosters an open environment and encourages employees to work together cohesively
- Time Management Uses time effectively and efficiently, specifically related to meeting customer requirements and timelines with maximum efficiency Education, Experience and Qualifications
Qualifications
*
Education*
- High school diploma or GED is required
- Associates Degree in a closely related field, such as Business Management, Inventory Management, and/or Logistics is preferred
Experience
- Minimum of 1-2 years of relevant inventory management, material handling, and production experience required
- Minimum 1-2 years of experience pertaining to chemical compatibility (Balancing pH levels, etc.), preferred
- Hazwoper Training (40 Hours) preferred
- Relative JIT, VMI or 3PO experience, within the aerospace industry preferred
- Excellent, proven customer service and interaction skills, with direct customer contact
- Demonstrated ability to serve in liaison and/or as a trained and reliable company representative, with positive results · Qualifications
- Excellent verbal and written communication skills, with professional daily interaction with internal and external customers, serving various levels of the company
- Demonstrated excellence and commitment to a safe and hazard free workplace
- Demonstrated basic knowledge and/or competency pertaining to chemical compatibility (Balancing pH levels, etc.) preferred
- Must be able to actively support and wear PPE (Respirator, Face Shield, Apron, Gloves, etc.) as required
- Excellent organizational and time-management skills * Clear and accurate data entry and documentation skills
- Strong follow-through and perseverance to handle multiple tasks simultaneously
- Excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers
- Ability to be detailed oriented and perform in-depth research, if required
- Ability to be cross trained in multiple critical areas of the department
- Strong competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word and Excel, as applicable and/or required
- Must be open to schedule changes and demands, to facilitate customer needs
- Must have the ability to drive from customer site-to-site, as necessary
- Must have and maintain own/reliable transportation and company-approved driving record
Access to certain of the Company’s products, materials, and technical data contained in our facility is restricted under the International Traffic in Arms Regulations (ITAR) to “U.S. Persons,” which is defined as U.S. Citizens, lawful permanent residents of the United States, or certain individuals admitted to the U.S. as a refugee or who have been granted asylum; and therefore employment is limited to applicants who meet this “U.S. Person” requirement. Applicants receiving a conditional offer of employment will be required to provide evidence of their U.S. person status to comply with the ITAR requirements.
Incora is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Incora CCPA HR Notice to Applicants residing in California link: https://adobe.ly/2FbchNf
BENEFITS:
Incora is proud to offer a broad range of benefits options. You can choose from a number of plans including medical, dental, vision, life and disability insurance and voluntary supplemental programs. All full-time employees are eligible for benefits coverage.
- Vacation, Personal/Sick time, Paid Holidays
- Medical, Dental, Vision Health Benefits Available (Shared employer/employee costs)
- Retirement Savings Plans
- Company Sponsored Life Insurance
- Voluntary Life Insurance
- Supplemental Insurance Available – Critical Illness, etc.
- Referral Award Program
Location: Hwy 99, Everett, WA, USA
Job Type: Full-time
Pay: $1.00 per hour
Source: Indeed.com
Click Here To Apply
