SmallGroup Tour Guide
Grand Canyon Destinations is a ground tour company, specializing in private tours. Headquartered in the entertainment capital of Las Vegas, Nevada, Grand Canyon Destinations conducts tours to the Grand Canyon and Hoover Dam. We know how to deliver the ultimate travel experience and leave each guest appreciating the natural elements that surround them.
Overview
Grand Canyon Destinations is seeking a fun, cheerful, and energetic Small Group Tour Guide that is focused on delivering quality tours and outstanding customer service. The ideal candidate will possess leadership skills, have the capacity to retain a mass amount of historical facts and provide information in a fun and entertaining way. The ideal candidate will also be able to adapt quickly, accept new challenges, and be passionate about the great outdoors.
Daily responsibilities include leading tour groups and driving guests to and from each tour destination in our company vehicle while educating guests on natural, cultural, and historical facts. Other responsibilities include planning itineraries, promoting and selling company souvenirs, assisting guests with photo opportunities, and collecting vouchers from each guest if applicable. It is the responsibility of the Small Group Tour Guide to be safety-minded and monitor group activity to ensure they are following safety rules and regulations. The Small Group Tour Guide must inspect the vehicles to ensure it is compliance with all Laws, Regulations, and Company Policies and Procedures. All Small Group Tour Guides must follow company marketing and branding guidelines to maintain a professional and friendly etiquette.
Responsibilities
- Consistently meet daily sales goals through upselling
- Plan, organize, and guide daily tours to specific points of interests in the Grand Canyon, Hoover Dam, and more
- Provide a fun and safe environment while educating tourists in a memorable, informative, and professional manner
- Drive safe on and off the road and have a general understanding of our permits and operating plan
- Verify and follow the manifest to ensure the tour type is accurate
- Properly maintain and refuel each company vehicle between each tour visit
- Play the role of cultural and brand ambassador and step off the vehicle to greet all guests
- Assist guests on and off the vehicle and respect and follow company procedures
- Be polite to hotel resort personnel, competitors, other guests, and park officials
- Use enthusiasm to story tell and present information on all tours, including the geology, plants, and history.
- Maintain company standards and report any safety hazards and vehicle failures to management
- Safely operate the vehicle in all types of weather and city traffic
- Be available to work up to long tour days and communicate through two-way radio with the reservation and staff while on tour
Qualifications
- Must have a good driving record, and you must also pass a drug test and background check
- Must have a minimum of 3 years commercial driving
- Must possess a high school diploma, GED or higher
- CPR/FirstAid certified
- Experience in travel and tourism, hospitality or customer service is preferred
- Valid Nevada driver’s license is required and must be able to operate a vehicle safely
- Must be fluent in English and bilingual is preferred but not required
- Demonstrate a passion for the great outdoors and maintain a professional, empathetic, and friendly attitude
- Must be able to remain calm and communicate effectively when dealing with medical emergencies
- Must be available for day shifts, including weekends and holidays
- Proper hygiene and a well-groomed appearance are required
- Demonstrate exceptional time management skills, be highly organized, punctual, and ethical
- Must possess excellent communication skills and deliver great stories in a fun and entertaining manner
- Must be able to work outdoors and withstand various weather conditions and able to walk on uneven terrain, dirt trails, and rock formations
- Must be able to stand for long periods of time and push, pull, and lift up to 50lbs
- CDL preferred but not required
Benefits
- Competitive salary plus tips
- This position is full-time.
Job Types: Full-time, Part-time
Pay: $13.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 12 hour shift
- Day shift
- Holidays
- Monday to Friday
- On call
- Weekends
Supplemental Pay:
- Commission pay
- Tips
Experience:
- Customer Service: 1 year (Preferred)
License/Certification:
- Driver’s License (Required)
Work Location:
- On the road
Hours per week:
- 20-29
- 30-39
Typical start time:
Typical end time:
Company’s website:
- grandcanyondestinations.com
Work Remotely:
COVID-19 Precaution(s):
- Personal protective equipment provided or required
- Temperature screenings
- Sanitizing, disinfecting, or cleaning procedures in place
Source: Indeed.com
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