Swinomish Tribe, a community of Coast Salish peoples, are descendants of groups and bands originating in the Skagit and Samish River valleys; the surrounding coastal areas; and islands, including Fidalgo, Camano, Whidbey, and the San Juan Islands.
Located on the pristine Washington coast, the Swinomish Casino & Lodge is owned and operated by our tribal community. We started as a small bingo operation in 1985. In 1990, we began negotiations for a gaming license, and a Compact was signed with the State of Washington in December of 1992. We chose to build the casino next to our acclaimed Bingo Hall. The construction was completed, and the Casino opened its doors to the public on July 15, 1994.
Over the years, the company has grown, but its philosophy and commitment have always remained the same: to be the friendliest casino in the area with outstanding customer service and to provide guests a luxuriant, state-of-the-art experience while maintaining and upholding the cultural identity of the Swinomish Tribe. Today, we are proud to be one of the leading employers in the Anacortes area.
Swinomish Casino & Lodge is a full-service entertainment destination including a 98 room luxury lodge, 9,000ft² multipurpose Wa Walton Event Center, and casino featuring Las Vegas style gaming. We have 900 of the latest slot titles and table games including Blackjack, Craps, Roulette, and Pai Gow
Our commitment to excellent guest services is what drives us, and we are dedicated to hiring outstanding individuals who share our passion for ensuring our guests have an exceptional experience while staying with us. We are currently looking for a talented Guest Satisfaction Associate to join our team. Guest Satisfaction Associates are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. However, the realm of responsibilities will extend beyond that of a typical front desk agent.
Essential Duties:
- Works morning, afternoon or evening, weekends and holidays as required;
- Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities;
- Contact appropriate individual or department (i.e. Housekeeping, Facilities, Informational Technology, Security) as necessary to resolve guest call, request, or problem;
- Follow up with guests to ensure their requests or problems have been met to their satisfaction;
- Receive, record, and relay messages accurately, completely, and legibly;
- Respond to special requests from guests with unique needs
- Follow all company policies and procedures
- Report accidents, injuries, and unsafe work conditions to manager;
- Ensure uniform and personal appearance is clean and professional;
- Maintain confidentiality of proprietary information; protect company assets;
- Welcome and acknowledge all guests according to company standards;
- Anticipate and address guests` service needs; thank guests with genuine appreciation;
- Speak with others using clear and professional language;
- Ensure service guarantees are met at all time.
- Required to be aware of all Casino promotional offers, dining & event specials
- Develop and maintain positive working relationships with others; support team to reach common goals.
- Ensure room, RV, golf, package bookings and any modifications are completed correctly and in a timely manner.
- Will assist with ticket sales and booking of dining reservations as needed
- Follow up with guest or department representatives regarding discrepancies based on the reservation booking details to ensure their accuracy prior to guest arrival.
- Log all lost and found items and ensure there are pulled for donations every 30 days.
- Support other departments including lodge sales and housekeeping as needed.
- Access and input information using a moderately complex computer systems.
- Enter data into computer system and receive payments via telephone and in person and provide information to guests.
- Assist with & support on-going training of new hires when a supervisor is not readily available for a period of time.
- Assist with Valet as needed.
- Adhere to uniform, hygiene and personal appearance policy. Be aware of department specific guidelines.
- Ensures the back office is clean and organized
- All other duties as assigned.
Skills/Qualifications:
- High School Diploma or GED
- Minimum 1 year experience working with the public in a customer service and cash handling environment
- Computer skills including experience with Word and Excel
- Abilitiy to get along with others
- Detail oriented
- Ability to project a positive and upbeat attitude
- Math skills including the ability to calculate discounts and percentages
- Ability to read and interpret instructions, and write simple reports
- Ability to stand or sit for extended periods and ability to move around frequently
- Ability to lift and move up to 25 pounds.
- Medical Insurance
- Prescription Insurance
- Dental Insurance
- Vision Plan
- Paid Time Off
- 401(k)
- Holiday Pay
- Group Life and AD&D Insurance
- Short Term Disability
- Discounted Meals
- Employee Assistance Plan
- Team Member Events
- Paid Lunches
Source: Indeed.com
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