The Medical Staff Coordinator greets and registers incoming patients in the practice management system, and collects/data enters demographic and insurance information with a high degree of accuracy. This position confirms and schedules appointments, collects copayments, and verifies insurance. This position explains financial requirements to the patients or responsible parties and enters payments into the practice management system. This position receives incoming telephone calls in a prompt, courteous, and professional manner. The Medical Staff Coordinator may also be responsible for processing and following up on the referrals that are generated by the providers. He/She may initiate requests for authorization of patient services, verifies benefits, data enters/documents authorizations, and communicates status of authorizations to medical staff. He/She may schedule referral appointments for tests, procedures, and follow-up. He/She will be the initial point of contact for front office staff for practice operational functions. This position may be required to function as the practice’s point of contact in the absence of the practice leader or manager. The person in this position works under general supervision, is responsible for various shifts, may be subject to over 40 hours per week and/or callback as required, and may also be required to remain on campus immediately before, during, and after severe weather and/or disasters.
- High School Diploma or General Education Degree
- One year customer service or health care related experience is required
- Must have good communication skills verbally and written. Skill in organizing work, making assignments, and achieving goals and objectives. Ability to prioritize work. Knowledge of computer-based data management programs. Be able to make recommendations and handle complaints and requests in a professional and calm manner. Ability to provide excellent customer service.
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