Under general supervision, the Medical Assistant I performs a variety of routine administrative, clerical and technical supportive services to assist medical and nursing staff in the examination and treatment of patients. Assists with direct patient care procedures and related tasks and performs medical procedures of a routine nature, as dictated by established clinical procedures. Responsible for clinical duties such as taking vital signs, giving injections, transporting medications, performing simple diagnostic tests, collecting specimens, drawing blood, sterilizing and cleaning equipment and maintaining examination rooms and supplies. Works under the clinical supervision of a licensed physician or as delegated by the physician for patient care activities, and under the general direction of the designated manager/supervisor. May also be responsible for some administrative duties.
- Prepares the necessary equipment and supplies for exam. Maintains inventory of supplies in examination rooms, replenishes as required. Maintains clean and orderly exam rooms, hallways and work areas.
- Escorts patient to exam room; measures and records vital signs.
- Prepares patient for examination or treatment and performs routine screening tests. Explains treatment procedures to patients.
- Reports patient’s concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel. Documents clinical information, including patient phone calls and maintains accurate and complete patient documentation according to medical profession standards.
- Assists physicians with procedure set-ups, patient procedures and examinations. Administers medication by intradermal, subcutaneous, or intramuscular injections, performs skin tests, venipunctures and other technical supportive services upon the specific authorization and supervision of a licensed physician or nurse.
- Collects and sends specimens to appropriate labs for testing per protocol.
- Processes requests for prescription refills according to established practice.
- Other duties as assigned.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: High School diploma or equivalent. Completion of all requirements in a recognized Medical Assistant training program or equivalent completion of the minimal training requirements as outlined in section 1366 of the Business and Professions Code.
Licensure/Certification: Cardiopulmonary Resuscitation (CPR) certification.
Knowledge, Skills, and Abilities
- Knowledge of medical terminology.
- Knowledge of inventory management practices.
- Knowledge of computer systems and software used in functional area
- Ability to educate patients and/or families as to the nature of disease and to provide instruction on proper care and treatment according to physician protocols, guidelines or instructions.
- Ability to perform standard clinical procedures according to established protocols.
- Ability to communicate clearly orally and in writing.
- Ability to follow oral and written instructions.
- Ability to deal with diverse patient/family interactions and demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations
- Ability to solve problems and identify solutions
- Ability to plan, organize, prioritize, work independently and meet deadlines
- Ability to prioritize multiple tasks and handle a high volume of interactions (phones, patients, etc.)
- Ability to field phone calls and answer questions.
- Ability to multi-task and to change priorities regularly.
Risk of Exposure to Bloodborne Pathogens
Tasks involve exposure to blood, body fluids or tissues. The potential for spills or splashes of blood, body fluids, tissues exist in job related tasks
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