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Manager, Sales Development – Zendesk – Madison, WI

Job Description

Zendesk is looking for a Sales Development Manager that will develop, train and hire a highly driven and enthusiastic team of lead generation and lead qualification professionals. The Sales Development team is the first interaction with prospective Zendesk customers and is key to the success of Zendesk.

The ideal candidate for this role has proven experience in managing, building and inspiring a team to achieve daily, weekly and monthly/quarterly targets in addition to delivering feedback to marketing and sales operations about lead quality and process improvements.


  • Hire, coach and manage a team of Sales Development Reps

  • Develop the sales, product and industry skills of each team member

  • Motivate team members through creative incentives.

  • Regularly report on Team/Individual Results – Lead Quantity, Quality and Revenue.

  • Work closely with Marketing on defining Campaign follow-up and reporting.

  • Work closely with Sales Managers and Reps to ensure Lead Quality/Quantity and proper follow-up.

  • Identify and make recommendations for improvement in the areas of Process, Efficiency and Productivity.

  • Proficient in and Zendesk


  • Superior time management and communication skills

  • Great working knowledge of features and limitations

  • Experience managing and improving Sales Development KPIs

  • Running successful weekly and monthly team meetings

  • Managing individual and management expectations (Managing Up)


  • 5+ years in the Software sales, preferably in SaaS/Customer Support/Sales/CRM software

  • Consistent track record of 100%+ of quota achievement as individual contributor

  • 2+ Years management experience, with a proven track record of building a great working environment

  • Bachelor’s degree from an accredited University

builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk’s Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

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