Guest Support Professional – Part time – Temporary – The Coalition for the Homeless – Orlando, FL

POSITION: Guest Support Professional

REPORTS TO: Shift Supervisor

STATUS: Hourly – Full Time Temporary

RATE: 9.60 – 5 Month Assignment

OVERVIEW: : Under the direct supervision of the Shift Supervisorand the general guidance of the

Guest Services Supervisor, the Guest Support Professional will be responsible to assist Coalition Guests, Staff, Visitors and Volunteers in various capacities while promoting the safety of other guests, staff, volunteers, visitors and members of the community. The position of GSP requires a high degree of professionalism, commitment and adaptability in order to effectively uphold Coalition Values and maintain an environment of dignity, respect and cooperation.

QUALIFICATIONS:

· The Guest Support Professional must possess at least a high school diploma or GED.

· Previous experience in customer service and some understanding of the homeless population.

· Must be proficient in written communication.

· The ability to effectively serve a very diverse population with aptitude in the areas of conflict resolution, critical thinking and problem solving.

· Able to lift 30 lbs. to stock supplies, receive donations and move property.

· Must be willing to work flexible hours to include some evenings, weekends and emergency coverage.

· Bi-lingual candidates and veterans are encouraged to apply

PRIMARY DUTIES:

· Service our Guest needs by providing access to hygiene items, clothing, cleaning supplies, etc.

· Assist as needed by receiving donations, retrieving property, assisting in meal serve times, etc.

· Provide appropriate assistance and/or information to visitors, volunteers and donors.

· Report any safety, security and facility concerns to appropriate staff and document if warranted.

· Conduct regular rounds as assigned and maintain radio communications at all times while on duty.

· Perform routine room and locker checks.

· Responsible for the cleaning of bed areas/rooms to prepare for new intakes.

· Complete appropriate logs for guest belongings.

· Address crisis situations if needed and contact appropriate support. Such as other staff, emergency medical or law enforcement.

· Submit accurate written documentation as per agency policy in a timely fashion.

· Communicate with guests and other staff on an ongoing basis.

· Coordinate with guests to accomplish special projects, chores and facility upkeep.

· Maintain a clean and safe work environment.

· Complete assignments and housekeeping duties daily as instructed by immediate supervisor.

· Move property and donations up to 30 lbs. as outlined by agency policy.

· Monitor assigned area as directed by immediate supervisor.

· Conduct “after hours intake” for CERS VETS program if needed outside of regular intake hours.

· Attend staff meetings and trainings as required.

· Perform job duties in assigned areas as directed by immediate supervisor.

· Perform other duties as directed by immediate supervisor.

The Coalition for the Homeless of Central Florida is an Equal Opportunity Employer. The Coalition does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Types: Full-time, Part-time, Temporary

Pay: $9.60 per hour

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location:

• One location

This Company Describes Its Culture as:

• Detail-oriented — quality and precision-focused
• Stable — traditional, stable, strong processes
• People-oriented — supportive and fairness-focused
• Team-oriented — cooperative and collaborative

Benefit Conditions:

• Only full-time employees eligible

Work Remotely:

COVID-19 Precaution(s):

• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place