JOB DESCRIPTION
Summary/Objective
- The medical services representative is responsible for direct contact with physician offices to obtain required medical documentation for the company’s clients.
Essential Functions
- Reaching out to physician offices to confirm demographic, account information, and medical necessity
- Using effective communication skills to obtain required documentation for our client’s patients or customers
- Acting as a patient advocate with the physician offices
- Utilize technology to handle high call volumes
- The ability to work with limited supervision
- The ability to learn new policies and procedures quickly
- Maintain confidentiality of information and follow HIPAA guidelines
- Meet individual goals for successful productivity to include accounts per hour and quality assurance
Work Environment
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
- While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some you must be experienced on a PC.
Position Type and Expected Hours of Work
- This is a full-time position.
- Days and hours of work are Monday through Friday, 8:00 a.m. to 6:00 p.m.
- Occasional evening and weekend work may be required as job duties demand.
Preferred Education and Experience
- Medical office background- familiar with HIPAA guidelines, medical records prescriptions and basic insurance knowledge.
Additional Eligibility Qualifications
- Ability to read, analyze and interpret general medical information.
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
- Ability to adapt to changing requirements in regard to compliance standards.
- Successful Completion of Company’s training program.
AAP/EEO Statement
- Dominion Outsourcing LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Type: Full-time
Pay: $11.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Referral program
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location:
- One location
This Company Describes Its Culture as:
- Detail-oriented — quality and precision-focused
- Outcome-oriented — results-focused with strong performance culture
- Stable — traditional, stable, strong processes
Company’s website:
- www.dominionoutsource.com
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Work Remotely:
COVID-19 Precaution(s):
- Personal protective equipment provided or required
- Temperature screenings
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
Source: Indeed.com
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