Customer Service – ABC Nanny Source, LLC – Portland, OR

WONDERFUL OPPORTUNITY FOR THE RIGHT PERSONALITY!

Monday through Friday (full time)
$18 to $25+ per hour
Medical, Dental and Vision benefits
3 weeks PAID vacation
10 PAID holidays
Work from home permanently!

Do you have real life experience and thrive in a culture that promotes empowerment, taking initiative, finding solutions, collaboration, and having fun all at the same time? If so, this IS the position you are looking for!

Requirements:

• Excellent Communicator & listening skills (verbal and written)
• Team player but also Independently driven and self-motivated.
• Out of the box thinker! Creative and solution oriented
• Deadline aware; time sensitive work daily
• High Emotional IQ
• Professional but fun and likable
• Familiarity with children and their stages of life
• Conversationalist who can easily speak to others on the phone AND on video chats (can’t be video shy!)
• Video Editing Skills a HUGE bonus! (NOT required – will train the right person)
• Typing accuracy and Computer skills needed. Must be proficient in Microsoft Office Suite (Excel, Word, Outlook)
• Excellent emotional writer
• Even temperament
• Caring and Trustworthy
• People Person (personable)
• Enjoys relationship/rapport building
• Consistent performance within a fast paced and constantly changing environment
• Excellent Community Reputation
• Willing to submit to background checks and drug testing
• Must be able to provide a home work area free of distractions.
• Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). Satellite internet providers cannot be used due to equipment restrictions.
• Cannot use a wireless connection. Your device must be directly connected to router/modem via Ethernet cable.

*degree not required, but Communications and/or Human Resources background beneficial

APPLY by copy/paste link into Browser — > https://abcnannysource.hiringplatform.com/47244-communications-skills-needed/163569-introduction/en

Job Type: Full-time

Pay: $18.00 – $25.00 per hour

Benefits:

• Health insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

Supplemental Pay:

• Commission pay

Education:

• High school or equivalent (Preferred)

Work Location:

• Multiple locations

Communication method(s) used:

• Email
• Phone
• Chat

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company’s customer service policies
• Other duties as requested

This Job Is Ideal for Someone Who Is:

• Dependable — more reliable than spontaneous
• People-oriented — enjoys interacting with people and working on group projects
• Adaptable/flexible — enjoys doing work that requires frequent shifts in direction
• Detail-oriented — would rather focus on the details of work than the bigger picture
• Achievement-oriented — enjoys taking on challenges, even if they might fail
• Autonomous/Independent — enjoys working with little direction
• Innovative — prefers working in unconventional ways or on tasks that require creativity
• High stress tolerance — thrives in a high-pressure environment

Company’s website:

• www.abcnannysource.com

Work Remotely:

COVID-19 Precaution(s):

• Remote interview process
• Virtual meetings