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QUALITY CONTROL SUPERVISOR – SES – 60019570 – ESS Program OPBI Quality Management – The State of Florida – Jacksonville, FL

Requisition No: 308022

Agency: Children and Families

Working Title: QUALITY CONTROL SUPERVISOR – SES – 60019570 – ESS Program OPBI Quality Management

Position Number: 60019570

Salary: Minimum annual starting salary $39,124.80

Posting Closing Date: 02/10/2021


THIS IS AN INTERNAL ADVERTISEMENT.

ONLY CURRENT DCF EMPLOYEES WILL BE ELIGIBLE.

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Economic Self-Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.

Under the ESS Program, the Office of Public Benefits Integrity (OPBI) The incumbent is responsible for providing data to be used as technical assistance in aiding the agency to reduce the amount of misspent funds for Food Assistance.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

*The information must be disclosed on the State of Florida Candidate Profile even if you are attaching a resume. *

State of Florida Employment Applications should be up to date and complete in order to receive full consideration. (EXPLAIN GAPS IN EMPLOYMENT AND PROVIDE ALL FORMER EMPLOYERS’ CONTACT INFORMATION).

QUALITY CONTROL SUPERVISOR – SES – 60019570 – ESS Program OPBI Quality Management

POSITION DESCRIPTION

The position is select exempt and is located in Florida.

The position location will relocated anywhere in the State of Florida.

Telework status is at the Program Office’s discretion.

Travel and use of your personal vehicle may be required.

This is a professional position primarily responsible for the supervision, training and directing of a Quality Control (QC) field unit. The unit is responsible for conducting specialized case reviews to assess the validity of decisions made by Economic Self Sufficiency (ESS) staff concerning the initial and continuing eligibility of persons receiving Children & Families services in the Food Assistance programs.

MINIMUM REQUIREMENTS:

  • Must be a current DCF Economic Self-Sufficiency Employee
  • Must have a valid Driver’s License
  • Must have a 4-year bachelor’s degree from an accredited college or university OR four years of health or rehabilitative services professional program experience can substitute on a year for year basis for the required college education.
  • Must have at least one year determining eligibility for Cash, Food Assistance and Medicaid in Florida.
  • Must have two years’ experience monitoring or conducting Food and Nutrition Services quality control food assistance reviews.
    PREFERENCES:
  • Willingness for overnight travel

    JOB DESCRIPTION
    Supervises a QC field unit engaged in reviewing and documenting eligibility determinations to assess the validity of decisions made by staff concerning the initial and continuing eligibility and the validity of denied or terminated benefits of persons receiving Economic Self Sufficiency Services staff in Food Assistance Program. Reviews the work completed by QC Analysts to assure that review decisions are in compliance with state and federal rules and regulations and approved program office policies. Assists QC Analysts with specialized and complex eligibility determinations; edits and evaluates adequacy, thoroughness and accuracy of completed reviews. Reviews and approved investigative findings and provide to Regional State program office and federal staff to use for error trend analysis. Review/Discuss Regional rebuttals, Food and Nutrition Service (FNS) disagrees and federal re-reviews with QC Analysts. Provides orientation and in-service training to all QC staff assigned to the unit. Monitors workload of QC staff and continuously evaluates performance. Performs personnel management activities such as leave and attendance, hiring, Performance Improvement Plan, Corrective Action Plan and evaluations. Holds individual conferences and staff meetings.

    EXAMPLES OF WORK

  • Reviews all agency material on file germane to the assistance unit under review, including the computerized eligibility determination system and related cross-matched data systems available, coding and completing the appropriate forms to reflect what is discovered.
  • Assists QC Analysts with specialized and complex eligibility determinations; edits and evaluates adequacy, thoroughness and accuracy of completed reviews.
  • Review analysts’ schedules and face-to-face interviews with recipients and collateral contacts to determine accuracy and completeness of the benefit amount issued by the State.
  • Reviews and approved investigative findings and provide to Regional State program office and federal staff to use for error trend analysis.
  • Provides orientation and in-service training to all QC staff assigned to the unit
  • Monitors workload of QC staff and continuously evaluates performance.
  • Performs personnel management activities such as leave and attendance, hiring, Performance Improvement Plan, Corrective Action Plan and evaluations.
  • Holds individual conferences and staff meetings.
  • Maintain knowledge of state policy and procedure changes and how those changes are interpreted under federal guidelines.
  • Maintain knowledge of changes in federal quality control policy and procedures and their affect upon the review process.

    Knowledge, Skills and Abilities (KSA’s)
    Ability to communicate effectively with others face to face both verbally and in writing as indicated by the needs of the audience; understand written sentences and paragraphs in work related documents; be an effective listener; understand numbers and their operations; understand the structure and content of the English language, understand computer software and applications; understand the principle of providing quality customer service; work independently; analyze and identify effective approach to meeting deadline; know how to collect and identify essential information and conduct fact finding research; understand and apply applicable rules, regulations, policies and procedures; plan, organize and coordinate work assignments and travel; document work flow and other activities relating to the improvement of operational and management practices; communicate effectively; establish and maintain effective working relationships with others.

    DCF EMPLOYMENT DISCLOSURES
    The Department of Children and Families is a tobacco-free environment.
    US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.
    SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov.
    RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.
    BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.
    BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former public assistance case information and check for outstanding overpayments before completing the hiring process.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Jacksonville

Source: Indeed.com
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