The Superintendent will work under the supervision of a Service Supervisor or Service Manager to ensure that service work is conducted in a safe, efficient, and cost effective manner.
Key Job Responsibilities
Lead daily safety meetings.
Collect and review FLRA cards.
Conduct shift start /daily line out meetings.
Periodic inspection of tooling and PPE.
Work with department supervisor/manager to determine general short-term tasks to be completed.
Assess crews (headcount and competency levels) to assign specific tasks to service crews for the day.
Collect time cards at end of shift to ensure that hours are properly coded.
Advise department supervisor/manager of any potential concerns (i.e. materials, tooling, labor, quality, EHS, permitting, etc . . .).
Share customer/vendor feedback as applicable.
Coach, develop, train junior technicians to improve technical skills.
Maintain highest level of technical competency for applicable trade (see applicable trade description for further details).
Assist Supervisor/Manager with job planning: labor, materials, tooling, PPE, permitting, etc . . .
Scheduling labor and materials as needed to complete the project.
Verbally address low level performance issues (attendance, lack of tooling, quality, safety, etc . . .) and communicate with performance leader regarding concerns.
Assess crew competency level and recommend additional training/mentoring for lower performers and identify high performers.
Joins service crews to assist in the repair process to control labor expenses.
Conducts bid walks / machine audits (independently when applicable).
Track job hours to ensure actual does not exceed budgeted hours and alert appropriate team members if extra work/hours are required to complete the job.
Reviews final quote to ensure that Planner and Supervisor input matches with past performance
Analyzes service work to ensure budgetary expectations are being met (during the project and post project to identify opportunities for efficiency, cost containment, improved safety, etc . . .).
Proactively makes adjustments to variable expenses to manage the project.
Assists Supervisor/Manager with department forecasts.
Coordinates with quality to schedule inspections and to confirm that work meets standards prior to progressing the project.
Communicates directly with customer regarding service requests and/or questions/concerns regarding current and future projects.
Moderate physical demand, continuous lifting or moving lightweight materials and working in difficult work positions.
Current MSHA, valid driver license and able to pass pre-employment drug screen and physical job requirements.
Consistently promotes the Komatsu safety culture which includes but is not limited to:
Understands and complies with all established Cardinal Rules
Working safely, promoting the safety of coworkers
Constantly looking for ways to improve and maintain a safe working environment by completing FLRA’s, Near Miss Cards and Safety Observations.
Must be able to maintain a flexible work schedule to include day shift, night shift, weekend, and holiday assignment as well as day and overnight travel.
See applicable trade description for more details regarding level of education/experience.
Strong skills set in the following areas: troubleshooting, organization, time management, conflict management, and problem solving.
Strong verbal and written communication skills.
Ability to communicate with the customer to address general requests.
Comfortable with MS Word and Excel.
Intermediate financial and business acumen. Solid ability to connect service decisions to the bottom line.
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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