General Summary
Under limited supervision, the Epic Technical Manager oversees and manages the Epic Technical Specialists work related to Epic build, testing, ongoing maintenance and special projects. Provides mentoring to the team as it relates to Epic optimization, and troubleshoots charge capture/billing related issues from a technical standpoint to reduce errors and enhance efficient and effective workflows. Acts as a resource to Revenue Integrity (“RI”) and clinical department end users related to questions and concerns regarding charge structure, build and usage of Epic modules.
The Epic Technical Manager routinely performs advanced analysis of workflows, data collection, report details, and other technical issues associated with the use of Epic software; is responsible for guiding the development and documentation of the internal procedures that will be used in conjunction with Epic applications; and will design, build, test, install and maintain those solutions. Demonstrates knowledge of HSCRC service lines. Responsible for building relationships with stakeholders and uses critical thinking skills to provide systems solutions to meet business needs with guidance from the leadership team.
Manages, trains, recruits, coaches and develops Epic Technical Specialists. Manages own time to accomplish tasks with minimal oversight, and serves as a mentor to others on the team. Conducts project management activities as required by the project, oversees applications projects, and executes projects and deliverables with general supervision.
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
The Epic Technical Manager should be proficient in Resolute Hospital Billing Charge Description Master; must maintain Epic new version training requirements on an ongoing basis.
1. Manages and directs a team of Epic Technical Specialist professionals in accordance with departmental and UMMS personnel policies and procedures.
a. Performance management responsibilities include but are not limited to: involvement in decisions and actions of hiring and termination, coaching and development, rewards and recognition, functional performance management and staff productivity. Plans, organizes, staffs, and directs the day-to-day operations of the department; develops and implements policies and procedures, as necessary.
b. Coaches, mentors and develops staff, including overseeing new employee onboarding and providing career development planning and opportunities.
c. Consciously creates a workplace culture that is consistent with the overall organization and that emphasizes the identified mission, vision, guiding principles and leadership values of the organization.
d. Holds self and staff accountable for completion of all tasks and projects. Provides oversight of work plan functions, due dates, and preparation of deliverables.
e. Empowers employees to take responsibility for their jobs and goals. Delegates responsibilities and expects accountability and regular feedback.
f. Fosters teamwork and innovative thinking. Creates a spirit of teamwork and unity among department members that allows for sharing of ideas, debate and decision resolution. Builds an appreciation of diversity as well as cohesiveness, supportiveness, and working effectively together to enable each employee and the department to succeed.
g. Maintains transparent communication. Appropriately communicates organization information through department meetings, regular interpersonal communications such as one-on-one meetings, email, video conferencing and IM.
h. Maintains general knowledge of all functional areas within Reimbursement & Revenue Advisory Services. Serves as subject matter expert within own function.
2. Provides guidance, communication and education to multiple facilities, including regional and corporate staff on correct charge capture, billing and coding processes, and state and federal guidelines. Assists management with implementing continuous education process for departments on the importance of accurate charge capture and advises departments of effective procedures for completing the charge capture function.
3. Prepares and submits audit findings and makes recommendations to Revenue Integrity leadership team. Analyzes reports to determine areas of improvement or in need of further investigation; determines appropriate plan of action and works with department to rectify any charge capture problems. Exhibits a comprehensive knowledge of hospital specific charge capture processes to be able to effectively resolve issues.
4. Oversees the processes to establish, maintain, and continuously update and monitor the accuracy of the HB components related to the Charge Description Master. Responsible for development and implementation of system-wide standardized charge capture workflows.
5. Extensive knowledge and understanding of all charge processes within the organization and provides oversight to clinical informatics staff and application analysts who assist other department managers/directors with determining compliant charge capture workflows, including updates to clinical charge capture tools.
6. Provides oversight to clinical department staff to ensure they comply with established charge capture and charge reconciliation policies and procedures.
7. Serves as an Epic technical subject matter expert to assist with system/process setup for new services. Keeps abreast of current regulatory information/guidelines and coaches others to do the same. Communicates relevant changes and/or protocol and procedural revisions to senior management and staff. Implements appropriate departmental operational changes to ensure compliance
8. Actively participates in monthly enhancements and quarterly upgrades; proactively participates in system charge testing to ensure billing compliance with all federal and state regulatory policies and requirements.
9. Supports development, implementation and compliance of Charge Capture policies and procedures necessary to support operations.
10. Proactively assesses revenue generating departments, particularly those that are high volume, high revenue, and/or high risk to ensure accurate Charge Capture, and provides recommendations for Revenue Integrity process improvements.
11. Prepares written documentation of various types; application documentation, analytical reports, functional specifications, training manuals, status reports, etc. Creates, evaluates and instructs/teaches other analysts.
12. Prepares and validates complete applications documentation for operations and sets programming specifications for user departments. Assist in the development of departmental policies and procedures as they relate to the use of clinical applications.
13. Demonstrates an understanding of interfaces (i.e., requirements, troubleshooting, testing, etc.).
14. Troubleshoots issues, provides guidance and training or solutions to end users and seeks opportunities to optimize system software as it relates to assigned applications.
15. Provides assigned on-site support during go-lives and system upgrades.
16. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies; orients, mentors and transfers knowledge to staff.
17. Manages Revenue Integrity key performance indicators and metrics.
What You Need to Be Successful:
Education and Experience
1. Bachelor’s Degree required. Specialization in Healthcare, Finance, IS&T or equivalent related subject is preferred.
2. Epic certification required within 12 months of hire.
3. Five (5) + years of healthcare IT experience is required. In addition, two (2) years supervisory/management experience is required.
4. Minimum of two (2) years of experience in an Epic environment with proficiency in at least one Epic product preferred. HB Certification will be required within 12 months of hire.
5. Certification in Service Management, Project Management or Business Analysis preferred.
Knowledge, Skills and Abilities
1. Extensive technical knowledge of Epic Resolute Hospital Billing, Charge Description Master and Charge Router is required. General knowledge of similar applications utilized throughout the organization is preferred.
2. Demonstrated knowledge of charge master components, Epic HB Resolute functionality and familiarity with various applications.
3. Highly effective at supervising, monitoring daily work activities, evaluating, training and motivating performance of subordinate technical, professional and clerical support staff.
4. Excellent presentation, interpersonal, and negotiating skills needed to build collaborative relationships with leadership.
5. Ability to tactfully motivate and guide all levels of staff and management while maintaining required degree of confidentiality and purpose. Ability to address groups of various sizes, discuss/debate alternatives with other professionals and/or arbitrate differences of opinion and/or focus.
6. Ability to facilitate stakeholder meetings, including agenda development, discussion, documentation, action item follow-up and presentation development.
7. Proficient organizational and problem-solving skills are required to develop/implement efficient work processes and to successfully resolve difficult, conflict-oriented situations.
8. Highly effective verbal and written communication skills are necessary.
9. Ability to lead and teach a project team of analysts, end users and consultants to coordinate daily activities, delegate responsibilities, tasks and review/validate work.
10. Ability to teach application functionality, design standards, and problem solving tools.
11. Adheres to applications security and control procedures in accordance with departmental, vendor standards and regulatory bodies. Makes recommendations as necessary.
12. Expert knowledge of spreadsheets (i.e., Microsoft Excel), databases (i.e., Microsoft Access), word processing programs (i.e., Microsoft Word), graphic/ specialty and other finance-related software programs.
13. Highly effective data analytic skills required. Ability to organize, combine, filter, and perform calculations on large datasets.
14. Ability to handle confidential issues with integrity and discretion.
15. Ability to work effectively in a stressful environment.
V. Working Conditions/Physical Demands
1. Position may require flexible work schedule, including night and weekend support of major implementations or major system support efforts.
2. Weekend, shift work, holiday and on-call work beyond normal business hours may be required to complete projects, meet deadlines, or respond to emergencies.
3. Work is performed in various environments within UMMS.
4. Work may include regular travel to and from the various affiliated institutions within the Medical System.
5. Work may be required in a Healthcare facility which the observance of “Universal Precautions” is mandated. Universal Precautions involves the wearing of protective clothing/equipment and the observance of safe work practice.
6. Work is high demand and fast paced.
7. Talking and hearing necessary for conversations with UMMS staff members.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Source: Indeed.com
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