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Superlative RM is a leading Account Receivables Management Company headquartered in Elk Grove California iwith a new office opening in Phoenix Arizona and further expansion plans throughout the United States. Superlative RM currently services 6 of the top 10 debt buyers in the Nation with a focus on large lending and financial institutions both brick and mortar and FINTECH.
Superlative RM is a progressive company rapidly expanding. Superlative RM is seeking graduates interested in the financial services field, Lending, Analyst, Reporting and Collections. We have built our company from the ground up with a focus on team member development and internal promotion, a process we will carry into 2021 and beyond. As an organization we pride ourselves on best-in-class technology and work culture.
Our rapidly expanding organization has immediate openings! Superlative RM is seeking highly motivated, competitive individuals who enjoy a fast-paced work environment with a TEAM atmosphere and opportunities for advancement and compensation!
The Account Resolution Associate works within the main operational side of our business, the forefront of our consumer contact using Phone, Text, Email and Chat to communicate, partnering to resolve their delinquencies in a fair and timely manner.
Essential Job Functions:
- Work independently and maintain consistent work efforts to effectively manage your portfolio
- Utilize multiple systems to research and understand each consumer’s financial situation.
- Analyze financial information, including credit reports, to negotiate the most expeditious resolution for the consumers delinquency.
- Follow-up with consumers to ensure pre-arranged commitments are met.
- Demonstrate professionalism and courtesy when working with consumers and attorneys.
- Effectively work with consumers through sensitive and challenging financial situations.
- Adhere to quality standards and ensure proper and lawful interactions with consumers.
- Meet or exceed monthly production goals.
- Effectively utilize multiple skip tracing systems to acquire and document current consumer information (i.e. phone numbers, addresses, places of employment).
- Ability to maintain a high degree of confidentiality.
- Negotiate payments through a variety of different channels (i.e. credit card, check, ACH withdrawals, and wire transfers).
- Schedule will be Monday – Friday 8:00 AM to 5 PM with occasional Saturday work for 4 hours
Skills/Knowledge/Education:
- Bachelor’s degree or equivalent successful experience in an environment with high consumer contact.
- Inquisitive nature and demonstrated ability to think critically and problem solve.
- Strong negotiation skills.
- Ability to effectively prioritize work and multi-task in a fast-paced environment.
- Excellent verbal and written communication skills, including active listening skills.
- Bilingual English/Spanish is desirable.
Superlative RM is committed to Equal Employment Opportunity. It is Superlative RM policy to provide equal employment opportunities to all qualified applicants without regard to their race or perceived race (including traits historically associated with race, such as hair texture and protective hairstyles), color, national origin, nationality, ancestry, citizenship, immigration status, age, sex (including pregnancy, lactation, childbirth or related medical conditions), actual or perceived gender, gender identity, gender expression or transgender (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), religion, creed, marital status, family status, domestic partnership or civil union status, affectional or sexual orientation, atypical hereditary cellular or blood trait, genetic information or predisposition or carrier status (including testing and characteristics), status as a victim of domestic violence, actual or perceived status as a caregiver, military status and service, protected veteran status, mental or physical disability, perceived disability, record of disability, medical condition, AIDS and HIV status, or any other protected characteristic established by applicable federal, state, or local laws.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
Education:
- High school or equivalent (Preferred)
Experience:
- Microsoft Excel: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Work Location:
- One location
This Job Is:
- A job for which military experienced candidates are encouraged to apply
Company’s website:
- superlativerm.com
Work Remotely:
COVID-19 Precaution(s):
- Remote interview process
- Personal protective equipment provided or required
- Plastic shield at work stations
- Temperature screenings
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
Source: Indeed.com
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