Registered Nurse (RN) Patient Care Liaison – Touro University Medical Group – Stockton, CA

POSITION DESCRIPTION: is not intended to cover every work assignment a position may have. Rather, they cover the broad responsibilities of the position.

Touro University Medical Group (TUMG) utilizes the team-based model of care. As such the RN is an integral part of the TUMG care team and performs patient care services that support the team-based model of care. The RN in this setting is expected to know his/her scope as defined by the California Business and Professional code and function at the top of his/her licensure. The RN works in collaboration with physicians, staff, clinic management and other healthcare professionals. This position works within the context of a patient centered medical home (PCMH), from a team approach and in continuous partnership with physicians and patients to promote timely access to needed care and the enhancement of patient and family well-being. The RN will use protocol-driven standing orders to perform comprehensive support to physicians consistent with their scope of practice performing at the top of their licensure. This may include evaluating lab data, providing instruction and education to patients, phone triage, and medication modifications. The RN will support the PCMH concepts by providing coordination of care which may include facilitating diagnostic and laboratory testing, ensuring timely scheduling of follow-up appointments with providers, and providing disease management education. He/she will be instrumental in the continuing development and process improvement of clinical point of care. The RN will provide leadership and guidance to Licensed Vocational Nurse?s (LVN) and Medical Assistant?s (MA) to ensure they are practicing at the top of their licensure/capacity within scope of practice. The RN coordinates appropriate resources to facilitate and ensure the patient?s progress through the continuum of care. This position provides patient education, disease management and population health services, and support to the physicians as they manage their patients with chronic diseases. This position is responsible for coordinating a wide range of patient self-management support and disease registry activities. To improve the effectiveness of health care for population, the RN will work with the extended care team to ensure the patient experiences a smooth transition across the continuum of care.

JOB STANDARDS

Essential Job Function: PROVIDES EXCELLENT CUSTOMER SERVICE, includes but is not limited to:

QUALIFICATION(S): is the Education, Training and/or related experience needed by the person to perform the job.

• Satisfactory completion of an accredited Licensed Registered Nurse program pursuant to the Division of Allied Health Professions or Military training that is equivalent to an accredited RN program.
• A current RN license form the California Board of Registered Nursing.
• A minimum of three (3) years of experience in an Ambulatory Community or outpatient setting preferred. Experience in Care Coordination, Chronic Disease Management, Population Health and Quality Metrics.
• Excellent interpersonal, organizational and customer services skills are essential. Medical Terminology, familiarity with CPT and ICD-10 coding procedures and reference tools, and pharmacology appropriate to the RN scope of practice is essential to this position.
• Multilingual abilities desirable (English/Spanish).
• Computer literate, especially re: Healthcare EMR and Practice Management systems.
• Ability to work with multi-ethnic population.

• CORE COMPETENCIES: Knowledge, Skills and Abilities:
  

• Accurately document, calculate and safely administer all medications after obtaining a physician VERBAL or WRITTEN order as pertinent to scope of practice.
• Accurately submits prescription requests to pharmacies after obtaining a physician’s WRITTEN order.
• Accurately obtains, interprets, and documents all patient vital signs. Ensures medications are current and all expired meds are properly disposed of and documented accurately. Ensure all Quality Control logs consistently remain in compliance.
• Utilizes/maintains equipment properly to minimize repair and service calls, maximizes equipment longevity, and increase cost effectiveness.
• Orders only necessary medical supplies while maintaining Periodic Automatic Replenishment (PAR) levels, in the supply closet. Shares supplies between departments to eliminate unnecessary spending.
• Routes, manages, prioritizes and completes tasks every hour or per specific expectations as outlined by Supervisor.
• Routes appropriate tasks when applicable to the proper individual/group as outlined by Supervisor.
• Ensures exam rooms are consistently stocked and cleaned after every use.
• Ability to provide leadership, influence others to meet patient needs and achieve shared goals, to effectively prioritize system resources to provide quality and valued patient care, promote cooperative behaviors, act as a role model, resource and mentor.

• TEAMWORK/PARTICIPATION/PROFESSIONALISM/INTERPERSONAL SKILLS

• Supports co-workers to cover needed staffing or special projects.
• Mentors peers and promotes teamwork.
• Participates in the orientation and training of new staff.
• Participates in departmental and organizational committees and projects as applicable.
• Demonstrates ability to assess a situation consider alternatives and choose an appropriate course of action with limited supervision.
• Coaches and trains staff while providing positive constructive feedback.
• Consistently serves as an example of superior customer service with a professional demeanor.
• Independently pursues learning opportunities for continued personal growth.
• Demonstrates effective interpersonal skills in a professional, respectful, positive, collaborative and helpful manner when interacting will all internal and external contacts, as well as with patients
• Develops and maintains positive professional relationships with healthcare providers and office staff.
• Effectively provides constructive feedback and receives feedback from peers and management.
• Demonstrates flexibility and adapts to changing patient and organizational priorities.
• Practices cultural competence with awareness and respect for diversity
• Performs job with minimal supervision demonstrating ability to make independent self-directed decisions in accordance with established policies and procedures.
• Performs all duties and responsibilities in accordance with the Nurse Practice Act and in accordance with basic principles and guidance of professional nursing.
  

• ORGANIZATION STANDARDS

• Consistently and positively communicates and collaborates with colleagues, supervisor, and patients. Communicates collaboratively in situations involving conflict so the conflict de-escalates and is resolved.
• Efficiently and independently plans time to accomplish job duties within departmental standards. Employee is punctual, meets deadlines, initiates and follows through on tasks, and needs little supervision.
• Meets or exceeds behavioral standards to work effectively with internal and external customers. Is professional and courteous in all situations. Anticipates needs of others and works to fulfill them. Listens respectfully and carefully, demonstrating flexibility in working with others.
• Demonstrates sensitivity to people of different cultures and works effectively with them.
• Meets attendance standards and uses timekeeping system accurately and consistently.
• As required, updates license, certifications, competencies, employee health (PPD, testing, etc.) and other job-related qualifications.
• Maintains current knowledge of and consistently follows Health Insurance Portability and Accountability Act (HIPAA) requirements to insure privacy.
• Follows Safety and Disaster related policies and procedures, actively participating in training and drills to maintain knowledge. Completes Safety modules annually.
• Demonstrates adherence to Standards of Conduct. Completes and turns in Standards of Conduct acknowledgement card. Fulfills compliance requirements as directed by Supervisor.
• Meets agency (ie: Joint Commission, IPA, etc.), TUMG and hospital specific compliance standards.
• Takes responsibility for his/her own actions. Know and comply with applicable laws and rules including Federal health care program requirements, the TUMG Standards of Conduct, policies and procedures as they apply to his/her particular job responsibilities. Seeks appropriate guid