Description:
Essential Functions:
- Answers telephone promptly
- Greet patients, pull patient charts and attach super bill
- Collects co-pays when patient arrives and makes receipts
- Creates new patient charts
- Oversees all appropriate forms are collected and signed for patient charts
- Assists will billing functions as needed
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Complete Insurance Verification form on all new patients as follows:
o Verify primary and secondary insurance coverage on or before first visit
o Photocopy patient healthcare provider card(s)
o Determine if pre-authorization is required and obtain from the insurance carrier or appropriate party
o Determine if co-pay is required and how much - Establish patient account in Rehab Manager (RM) with demographics, referral, and payer information
- Schedule all patients utilizing RM’s electronic scheduling
- Verify appointment in RM at time of visit
- Prints super bills from RM for following day appointments
- Orders supplies as needed
- Maintains an organized/ professional reception desk and office
- Complies with all local, state, federal, corporate compliance regulations governing employers, employees and healthcare services
- Provides counseling to patients regarding financial responsibilities and legal requirements
- Performs other duties or special projects as assigned by the Facility Manager
Reporting Relationships:
The Front Office Receptionist reports directly to the Facility Manager for all employment matters.
. Requirements:
Education/Training:
Participation in high school vocational program or high school diploma or equivalent.
Experience/Skills:
Good communication and telephone skills. Demonstrates a minimum of high school level mathematical
skills. Ability to use all necessary office equipment, faxes, copiers etc. Ability to interact well with other
staff members, customers, field associates, and businesses. Ability to type 60 words per minute
preferred. Strong customer service skills. Demonstrate multi-task aptitude and tolerance.
Compliance:
Required to comply with federal, state, local, professional, IncreMedical, and host facility regulations,
policies, etc. as well as any outside accrediting agency requirements.
Physical and Sensory Demands:
Good general health and stress coping ability. Full mobility and ability to participate in vigorous activity.
Ability to clearly and effectively communicate with all constituents (patients, families, peers, and other
healthcare team members) as needed. Must be physically able to lift, support and move patients.
Physical and Sensory Demands:
Good general health and stress coping ability. Full mobility and ability to participate in vigorous activity.
Ability to clearly and effectively communicate with all constituents (patients, families, peers, and other
healthcare team members) as needed. Must be physically able to lift, support and move patients.
Working Conditions:
OSHA Task Category III: Tasks of employment involve no contact with moist body substance, non-intact
skin or mucous membranes. The employee must have the ability to perform essential functions without
posing a “direct threat” in the workplace.
Physical Demand Capacity Levels:
Requires manual dexterity and general strength and endurance
Lifting – routinely loads of 5-35 lbs. from floor to waist, waist to shoulder, shoulder to overhead
Carrying – routinely loads of 5-10 lbs. for 40-50 feet
Pushing – routinely loads of 5-150 lbs. on casters, runners, or pulleys
Sustaining a grip – routinely for 1-2 minutes of 40-50 lbs.
Guarding a lift load – routinely of 120-140 lbs.
Machines, Tools, Equipment and Work Aids Used:
Office supplies and equipment including but not limited to:
Electronic equipment, computer and phone.
KEY PERFORMANCE FUNCTIONS
1. PROVISION OF CARE/SERVICES:
Does not provide patient care services to patients of any ages.
1. Communicates with patients, families, significant others and members of the health care
team to promote maximum benefits from care as permitted by regulation and policy
2. Obtains equipment, materials and supplies from storage areas, units or vendors and
prepares them for use.
3. Assists with orientation to facility/service policies, procedures, Code of Conduct and all other
compliance and educational requisites.
4. Keeps track of supplies and services ordered on behalf of the facility.
2. SAFETY
Provides an environment conducive to safety for patients, visitors and staff. Assesses the risks
for safety and implements appropriate precautions. Complies with appropriate and approved
safety standards.
3. PROFESSIONALISM AND CUSTOMER SERVICE
Portrays a positive professional image and attitude through good communication skills and through consistent compliance with all facility
policy and procedures. Maintains appropriate licensure and certification required for position.
4. LEADERSHIP
Utilizes the appropriate leadership skills in identifying, organizing and carrying out tasks within
position scope of duties and responds to facility/service needs. Participates in and contributes to
quality improvement process for the facility/service.
5. APPROPRIATE AND EFFECTIVE USE OF RESOURCES
Demonstrates an understanding of treatment costs and financial support as they relate to quality
and efficiency. Conserves office supply resources and promotes recycling when possible.
6. OTHER DUTIES AS ASSIGNED
Performs other duties as assigned to support the overall effectiveness of the facility/service.
The above statements are intended to describe the general nature and level of work being performed.
They are not intended to be construed as exhaustive of all responsibilities, duties, and skills required of
personnel so classified.
Source: Indeed.com
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