Position verifies patient insurance coverage, obtains pre-authorizations and Primary Care Provider referrals, schedules patient appointments, coordinates the patient intake process and provides administrative support to the center.
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Verifies insurance eligibility, obtains PCP referrals and authorizations for each insurance the patient has in advance of every appointment and documents communication with insurance companies in the scheduling system.
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Correctly selects appropriate insurance payors in the patient?s electronic chard and prioritizes accurately for billing. Works closely with the ROPS department on billing.
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Verifies and enters accurate patient demographic information into the scheduling system.
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Schedules appointments to maximize patient service and optimize patient schedule. Prioritizes incoming referrals and accommodates same day emergency add-on procedures. Provides appointment reminder calls in advance of appointments and track no-show or cancellations. Completes patient registration and check-in procedures.
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Serves as liaison between physicians and referring facilities ensuring medical procedure results are forwarded to dialysis facility and or referring physician.
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Performs administrative support activities including answering and routing calls, correspondence, filing, faxing, mailing
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Participates in community education activities and programs
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Other duties as assigned.
- Highschool Diploma Required
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One year experience in a healthcare or medical billing office
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Intermediate to advanced computer skills and proficiency in MS Word, Excel and Outlook
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Ability to multi-task and manage time to complete various duties with busy in-coming phone lines and hold times with insurance companies
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Provide exceptional customer service
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Ability to deal with confidential information and issues involving discretion and judgement
Source: Indeed.com
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