The Role:
The Residential Field Service Technician will report to the General Manager and provide diagnostic, troubleshooting, preventive and corrective maintenance services to Tesla’s energy products including: solar PV systems, batteries, and other energy products. The ideal candidate has electrical, installation and servicing experience of residential solar PV systems.
Responsibilities:
- Perform required preventive maintenance activities on inverters to maintain warranty coverage
- Respond to corrective maintenance cases on solar PV systems, energy storage systems, and updating online case logs accurately
- Work safely and in accordance with Tesla and industry standard safety requirements
- Report writing, where required, to comply with deliverables in O&M contracts
- Work closely with members of the Operations Engineering Systems Reliability team to respond to open case directions and provide data where requested
- Prioritize conflicting work requests and escalations
- Respond to customers’ concerns with the performance or functionality of their system
- Ensure the vehicle, tooling, electronics, software, and company property issued are accounted for and taken care of at all times
Requirements:
- Minimum one year experience installing, maintaining, and troubleshooting solar PV systems
- Valid Journeyman Electrician card preferred to perform electrical work in the states where work will be performed by the candidate
- Understanding of the NEC codes that relate to solar PV installations
- Knowledge of NFPA 70E practices
- Proficiency in installing inverters and able to work with various ground and roof mount racking systems
- Ability to stay organized in a fast-paced environment with aggressive timelines
- Ability to work in extreme environments, e.g. hot sun, below freezing, crawl spaces, etc.
- Proficient working with spreadsheets, word processing, and computer-based applications (e.g. time tracking, case management, etc.)
- Must be able to work at heights, climb ladders and stairs, lift heavy objects and work on your feet for long periods of time
- Bending, stooping, crawling, in confined spaces, working in limited illumination areas, working in dusty conditions are required
- Ability to work independently and manage your own schedule
- Comfortable making decisions independently and handling emergency situations with a calm and directed manner
- Outstanding interpersonal and communication skills (both written and verbal); particularly in a customer-facing environment
- Excellent customer service skills required
- Ability to work well with others in a collaborative team environment
- Ability to travel for up to 2 weeks at a time.
Employee Benefits
As a full time, Tesla employee, you will receive full benefits from day 1 for you and your dependents.
- Kaiser and UnitedHealthcare PPO and HSA plans (including infertility coverage)
- 3 medical plan choices with $0 paycheck contribution
- Vision & dental plans (including orthodontic coverage)
- Company paid Life, AD&D, short-term and long-term disability
- 401(k), Employee Stock Purchase Plans, and other financial benefits
- Employee Assistance Program, Paid Time Off, and Paid Holiday
- Back-up childcare and employee discounts
Source: Indeed.com
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