Coverance Insurance Solutions is a national insurance agency located in Long Beach, CA. We sell a diverse set of Medicare plans from multiple carriers nationwide, over the phone. There are over 10,000 new seniors eligible for Medicare every day! This is a remote position.
We are looking for a full-time Genesys Purecloud Engineer to work directly with our CTO.
This is a full-time position that includes medical, dental and vision insurance.
Responsibilities
- Responsible for the implementation, configuration, testing, and troubleshooting of Genesys Cloud (PureCloud) platform solutions
- Experience as a Cloud Architect involving large scale cloud contact center experience using Genesys PureCloud platform
- Experience in implementing capabilities including (but not limited to): Omni-channel – “Queuing, routing, and experience”, Softphone, Voice Authentication, Desktop Process Automation and Analytics, Speech Analytics, Call Recording, Workforce Management, AI/ML, Chatbots, etc.
- Experience implementing Genesys Workforce Optimization (WFO) and Workforce Engagement Management (WEM)
- Experience architecting and designing complex Queuing/Routing, Call Flow, Conversational flows using Genesys PureCloud Architect
- Experience building conversational applications (e.g. Google Dialogflow, IBM Watson Assistant, or Amazon Connect)
- Experience integrating Genesys PureCloud with CRM Application (MS Dynamics)
- Troubleshoot telephony technical issues and perform root-cause analysis.
- Perform unit and quality assurance testing.
- Continually enhance technical expertise and professional skills.
- Provide end user support through tickets as required.
Qualifications
- Strong “Hands-on” Experience as a Developer involving large scale cloud contact center experience solutions using Genesys PureCloud platform
- Hands-on experience in Genesys PureCloud platform and its capabilities including (but not limited to) Genesys Workforce Optimization (WFO), Workforce Engagement Management (WEM), Queuing/Routing, Call Flow, Conversational flows using Genesys PureCloud Architect
- Programming experience with implementing API/Web Services
- Database/SQL knowledge a plus
Source: Indeed.com
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